Help
Nectar Prices
What are Nectar Prices and how do I get them?
Answer
Nectar Prices are lower prices on 1000s of items at Sainsbury's. You can access them instore by scanning or swiping Nectar when you checkout. If you're shopping online, simply add Nectar to your Sainsbury's online account.
What is the difference between Nectar Prices and Your Nectar Prices?
Answer
Nectar Prices rewards all Nectar customers with lower prices both instore and online. To access these discounts, all you need to do is purchase the relevant product and scan your Nectar card at checkout (using your card or app) or have linked your Nectar account with your Sainsbury’s online account, if shopping online.
Do I earn points on Nectar Prices?
Answer
Yes, you will still earn Nectar points on all Nectar Prices products, except those subject to exclusions.
To collect and spend Nectar points online, remember to add your Nectar card to your online Sainsbury’s account here.
To collect and spend Nectar points online, remember to add your Nectar card to your online Sainsbury’s account here.
How can I access Nectar Prices?
Answer
If you're instore, shop Nectar Prices then scan Nectar when you check out. If you're shopping online, add Nectar Price items to your basket and make sure you've added Nectar to your Sainsbury's Groceries account. You can also access additional personalised prices with the Nectar app.
Why does my Nectar card not work when purchasing in store or online?
Answer
First, make sure you have registered your card online via nectar.com or the Nectar App. Then log into your account and check your card activity in the Activity tab. If the issue is unresolved, use Nectar helpline live chat at nectar.com or phone 0344 811 0811.
Why didn’t I receive my Nectar Price at checkout?
Answer
In-store: If after scanning your Nectar at the checkout you haven’t received Nectar Prices, please speak to a member of staff at Customer Service Desk or Kiosk. You will need to have your receipt and the items that were on Nectar Price promotion with you to process a refund.
Online: To ensure you receive your Nectar Prices, you must first ensure you have input the correct Nectar Card number on the GOL site. When your item has been picked in store, you should receive an e-receipt which will show if your Nectar Prices have been applied. If they do not show, please contact Nectar helpline via Live chat or phone number 0344 811 0811 so we can ensure your account is in an active status, and we can investigate this for you.
Online: To ensure you receive your Nectar Prices, you must first ensure you have input the correct Nectar Card number on the GOL site. When your item has been picked in store, you should receive an e-receipt which will show if your Nectar Prices have been applied. If they do not show, please contact Nectar helpline via Live chat or phone number 0344 811 0811 so we can ensure your account is in an active status, and we can investigate this for you.
Will Nectar Prices work with any type of Nectar card – digital or physical?
Answer
Yes, you can access Nectar Prices with either a physical Nectar card or a digital Nectar card. You can also add your digital card to your digital wallet via the Nectar app.
I have an issue regarding Nectar Prices. Who do I contact?
Answer
If you have issues with the Nectar Prices on a purchase you have made in store you can refer back to your local store, or for online purchases you can contact our Groceries Online Team on 0800 328 1700.
If you have issues with registering for a Nectar Card or logging into your online account , you can contact Nectar Helpline via live chat at nectar.com or phone 0344 811 0811.
If you have issues with registering for a Nectar Card or logging into your online account , you can contact Nectar Helpline via live chat at nectar.com or phone 0344 811 0811.
Do I have to provide my personal information to register for a Nectar card?
Answer
You should register your card to spend points in-store & online and access all the great benefits offered by Nectar. You should register your card to avoid technical difficulties when accessing offers.
Where can I find out more information?
Answer
For further information regarding Nectar, including the full terms and conditions, please visit https://www.nectar.com/about/privacy-and-legal/nectar-prices
Your Nectar Prices
What are Your Nectar Prices?
Answer
Your Nectar Prices is a pricing proposition that offers digitally registered Nectar customers access to a unique set of discounts on items personalised to them. Available at Sainsbury’s online (Sainsbury’s website and app) and instore with SmartShop.
How can I become a digital Nectar customer?
Answer
You can register digitally with Nectar online at www.nectar.com or download and register your card on the Nectar App.
How can I get Your Nectar Prices on my shopping?
Answer
To browse the products available to you, sign into your account on the Nectar app or via www.nectar.com. Then to shop instore, simply head to your nearest Sainsbury's store and purchase the exact product using SmartShop (via the SmartShop app or handset). To shop online at Sainsbury’s (Sainsbury’s website or app), add Nectar to your Sainsbury’s online account and purchase the exact product. Your discount will be automatically applied at checkout. There is no need to save Your Nectar Prices.
What is SmartShop?
Answer
SmartShop is an in-store shopping feature that lets you scan and bag your items as you go. This means you'll be able to skip the checkout queues and be on your way in no time. For more information, please visit smartshop.sainsburys.co.uk.
I have just signed up to Nectar. Will I receive Your Nectar Prices straight away?
Answer
Yes, so long as you have signed up via the Nectar app or www.nectar.com. The more you shop with Nectar, the more personalised Your Nectar Prices will become.
Why are my Your Nectar Prices different from other people?
Answer
Your Nectar Prices are personalised to each customer based on their shopping habits. Remember, the more you shop, the more personalised Your Nectar Prices will become.
Do Your Nectar Prices expire?
Answer
Yes, the validity period of each price is shown in the Nectar app or on www.nectar.com.
Is there a limit on how many times I can buy a product at a Nectar Price?
Answer
No, there is no limit to how many times you can purchase the product within the validity period.
Are Your Nectar Prices available only on Sainsbury's own-brand products?
Answer
Your Nectar Prices are available across both branded and Sainsbury’s own-brand products.
Will I still earn Nectar points on items that have a Your Nectar Price?
Answer
Yes.
Will I still receive my regular points offers on items via the app / Nectar.com?
Answer
Yes.
The price instore or online is less than the Your Nectar Price. What will I be charged?
Answer
In the event the Without Price or Nectar Price is less than the Your Nectar Price, you will always pay the lowest price.
How can I check that I received my discounts?
Answer
When you shop instore with SmartShop, you will be able to identify your discounts when you scan a relevant product on the handset or app. When you shop online, Your Nectar Price items will be clearly labelled and your savings will be shown on your order confirmation.
I don’t use the Nectar app. How can I still access Your Nectar Prices?
Answer
If you wish to use your physical Nectar card, you can still access Your Nectar Prices if you register via www.nectar.com. To shop Your Nectar Prices online, you will also need to add Nectar to your Sainsbury’s online account.
I've got a Your Nectar Price on a product, but it's not in stock in my local store or online. Why?
Answer
We try our best to ensure that you are only presented with Your Nectar Prices on products available in stores you have recently shopped in. Some products may be unavailable at certain times, and we apologise for any inconvenience this may cause.
Is this available in Northern Ireland?
Answer
Yes, this is available across the United Kingdom.
Are there any product exclusions?
Answer
Products are subject to exclusions throughout the year. Your Nectar Prices are not available at concessions or tobacco kiosks, petrol stations, Argos, Habitat or Tu clothing.
I've mistakenly bought an item instead of an item with a Your Nectar Price. Can I swap the item I’ve bought?
Answer
So long as the Your Nectar Price is still valid, you can return the incorrect item in line with our returns policy and then purchase the item with a Your Nectar Price.
Do I have to use the SmartShop app, or can I use the handset?
Answer
You can choose to use either the SmartShop app or the handset.
Can I get a Your Nectar Prices on products from other Nectar partners?
Answer
No, Your Nectar Prices are only available at Sainsbury’s.
It says Your Nectar Prices are unavailable. What does that mean?
Answer
Unfortunately, this means that the service is currently down. We are working hard to get it back up and running and we’re sorry for any inconvenience this may cause.
If the service is down, will I still receive my discounted Your Nectar Price?
Answer
If Your Nectar Prices is unavailable, continue to shop as usual. We will identify where you have missed out on a discount and issue you a cash refund voucher via the Nectar app for use on a future purchase by the same shopping method as the original transaction. To redeem the voucher instore, simply swipe the voucher at the till when you checkout. To redeem the voucher online, find the voucher in your online coupon wallet and apply it at the checkout.
Spend Lock
What does locking my points spending do?
Answer
If you choose to lock spending on your account, neither you nor any additional collectors on your account will be able to spend points that you have collected until you decide to unlock. The spend lock will be visible to any additional collectors however, only the primary collector can lock and unlock spend.
How long does spending take to unlock?
Answer
It is usually instant but may take longer in busy stores or during busy times. Unlock before you shop to spend your points.
Can I still collect Nectar points and get Nectar Prices and Your Nectar Prices if I have locked spending?
Answer
Yes. Even if you have locked spending on your account, you can still collect points and get Nectar prices and Your Nectar Prices as usual.
Why can’t I lock or unlock spending?
Answer
If you're a primary collector on your account and still can't lock or unlock, you may need to check your internet connection. Try again once you are connected.
If you are an additional collector, you won't be able to unlock points spending on your account. If you want to change your spending lock settings as an additional collector, you'll need to contact the primary collector on the account.
If you are an additional collector, you won't be able to unlock points spending on your account. If you want to change your spending lock settings as an additional collector, you'll need to contact the primary collector on the account.
Will locking my points stop me from converting my Nectar points to Avios?
Answer
If you choose to lock your spending it will not stop you from converting your Nectar points to Avios. This includes if you have set your Nectar points to convert to Avios automatically.
Why does it look like I have 0 points when I am at the checkout instore or paying online?
Answer
Your points will show as 0 until you unlock spending, but you can find your points balance in the Nectar app.
Can I lock points spending on a Business account?
Answer
No. Only personal Nectar accounts can lock their spending in the Nectar app or web. Business customers should call the Nectar helpline on 0344 811 0811 to lock their spending.
I can’t unlock spending, who should I contact?
Answer
If you have issues unlocking spending you can reach the contact centre via live chat at nectar.com or phone 0344 811 0811.
eShops
How do I collect points with Nectar eShops?
Answer
To collect Nectar points online with participating retailers:
- Sign in to your Nectar account, via the web or the Nectar app
- Browse or search for participating retailers
- Once you selected a retailer, click 'Shop now’ to be redirected to the retailer’s website
- Always access the retailer’s website through the Nectar website or Nectar app to ensure your purchases are tracked and points are credited to your account
- Enable your internet browser cookies and turn off “prevent cross-site tracking" and any ad-block extensions
- Accept the retailer site cookies to guarantee that your Nectar points are added to your account
- Declining cookies or using ad-blockers might interfere with the retailer’s ability to track your purchase and our process of assigning you Nectar points
Is it more expensive to shop via Nectar?
Answer
No, shopping with your favourite retailers through Nectar website or Nectar app won’t be more expensive. Once you have been redirected to the retailer’s website, you’ll be able to find the same prices as you would by shopping directly with the retailer, with Nectar points on top
Which payment method can I use to pay with when shopping via Nectar?
Answer
As you pay the retailer directly, the payment options may vary. In most cases, you can use any credit or debit card. However, please check the retailer's website for more details on payment methods before making your purchase
If I am a member of a retailer’s own loyalty program, will I still be able to collect Nectar points?
Answer
Yes, you will still collect Nectar points on qualifying transactions. We recommend not to purchase any items that you have previously saved to your cart – this could affect receiving your Nectar points. It’s recommended to start your shopping by clicking on the link directly from the Nectar website or Nectar app
How do I make sure my order is tracked?
Answer
Transactions qualify to receive Nectar points on a last referral basis. Here are some tips to help make sure you receive your points:
- Make sure you are signed into your Nectar web or Nectar app account before clicking on the 'Shop now' button
- Complete your online purchase in a single session
- Do not retrieve previously saved items in your shopping cart
- Do not click on any other banners or websites promoting the retailer before completing your transaction
- Avoid using "refer a friend" programs
- Do not modify or complete your order at the retailer's physical store or over the phone
- Disable ad-blocking software before clicking “Shop now”
- Do not use voucher or discount codes
- Unless specified, gift card purchases are not eligible for Nectar points
- Use the same country's link within the retailer's site for making a purchase
- Make sure to land on the retailer's site from the Nectar web or Nectar app and accept their cookies
- Do not install browser extensions or add-ons from other reward sites
- Unless specified, purchases made through retailer apps will not be tracked and will not be eligible for Nectar points. Please make your purchases through retailer’s website via your browser (e.g. Chrome, Safari, Firefox, Internet Explorer)
What does “tracked” mean (i.e. tracked order)?
Answer
We use the word "tracked" to refer to the following process: you log into Nectar and click on a retailer's offer; you are taken to the retailer's website and make a purchase; we track this by matching your click with your online purchase, thereby allowing us to issue your points
Why did I not receive my points?
Answer
Transactions completed on the retailer’s website via Nectar may be cancelled for various reasons, including:
- Returning products to the retailer
- Payment failure or failure to meet the retailer's credit check requirements
- Registration deemed as not genuine
- The last click did not originate from the Nectar website or Nectar app
- Transaction not meeting the retailer's terms and conditions
- Using a voucher code
- Purchasing a gift card (unless otherwise stated)
- Not accepting the retailer site cookies or using an ad blocker
- Changes in purchase value or reward due to part return or lower reward category, resulting in removal of originally awarded Nectar points and addition of new entitled Nectar points
I forgot to click-out from Nectar shopping with a retailer. Can I claim the missing Nectar points?
Answer
Nectar are not able to award Nectar points for purchases that didn't originate from the Nectar website or Nectar app. To ensure that your purchases are tracked and Nectar points are awarded, please access the retailer's website by clicking through the Nectar website or Nectar app for your future shopping
When will I get my points?
Answer
- It usually takes between 45 and 90 days for you to receive qualifying Nectar points except for travel, policy, contract or subscription types of retailers
- For hotel and travel bookings or policy, contract, or subscription, your points will typically be awarded up to 90-120 days after completing your stay or starting your policy, contract, or subscription, and it may take longer subject to retailer's terms and condition
- If we observe any unusual activity in your Nectar account or are informed about any issues with your purchase by the retailer (including item returns / partial returns / cancellations) awarded points may be reversed or pending points cancelled
- Please note that your purchases are subject to the retailer’s Terms and Conditions
- For hotel and travel bookings or policy, contract, or subscription, your points will typically be awarded up to 90-120 days after completing your stay or starting your policy, contract, or subscription, and it may take longer subject to retailer's terms and condition
How many points will I collect?
Answer
The retailer page on Nectar website or Nectar app will clearly outline how many Nectar points you will collect from purchases with participating retailers.
In most cases, this will be expressed as “# points per £1” spent with the retailer. With some retailers, you may not collect a specified number of Nectar points per £1 spent, but rather a fixed number of of points for a single purchase. Each instance is clearly outlined on relevant retailer pages.
Occasionally, you may collect Nectar points for a single purchase or registering for a service, but not for subsequent actions of purchases.
In most cases, this will be expressed as “# points per £1” spent with the retailer. With some retailers, you may not collect a specified number of Nectar points per £1 spent, but rather a fixed number of of points for a single purchase. Each instance is clearly outlined on relevant retailer pages.
Occasionally, you may collect Nectar points for a single purchase or registering for a service, but not for subsequent actions of purchases.
Will I collect Nectar points for shipping/handling or tax included in my transaction?
Answer
You will not collect Nectar points on shipping, handling, or taxes associated with a purchase. Points are collected on the actual amount spent on the product or service.
Why do I collect more Nectar points with certain retailers than with others?
Answer
The amount of Nectar points you collect varies by retailer. Always check the retailer’s Nectar points offer on the retailer page in the Nectar website or Nectar app before making a purchase
Why is there variation in the number of Nectar points I have collected with the same retailer?
Answer
Reward rates can fluctuate, and certain retailers may offer additional Nectar points periodically. Also, some product categories may offer a higher or lower reward level than others. Always check the retailer’s Nectar points offer on the retailer page in the Nectar website or Nectar app before making a purchase
What happens if I cancel a purchase I have made or want a refund?
Answer
You can cancel purchases and receive a refund through the retailer's usual process, subject to their Terms and Conditions. However, any cancelled or refunded orders will not reward Nectar points. If you cancel a purchase after receiving your Nectar points, we reserve the right to deduct equivalent amount of Nectar points from your account
Why is the retailer I was interested in no longer listed?
Answer
Sometimes, retailers may opt-out of participating in the Nectar programme and cease offering Nectar points. In such cases, we thank them for their participation and remove them from our listings
Will any of your retailers contact me?
Answer
Nectar do not share your personal information with participating retailers. However, please note that when you click on a "Shop now" link to a retailer, you will leave our website and be subject to the retailer's terms and conditions. If you share your information with the retailer, they may contact you
Your personal information is kept completely confidential in accordance with our Privacy Policy
Your personal information is kept completely confidential in accordance with our Privacy Policy
Where will Nectar retailers deliver to?
Answer
Each retailer is responsible for its own shipping policies, including delivery times, shipping costs, and returns policies. To view this information, please refer to the individual retailer’s website
My ID Queries
What is My ID?
Answer
My ID is a service that makes accessing and managing your account easier.
No more need to look for your Nectar card number. With My ID you’ll log in to Nectar just with your email address and password.
There’s no change in how you collect points and no need to get a new Nectar card either.
Doing your Sainsbury’s shopping online?
With My ID you can log in to Sainsbury’s using the same email address and password you use for Nectar. This is just the first step in making it easier to manage multiple accounts.
No more need to look for your Nectar card number. With My ID you’ll log in to Nectar just with your email address and password.
There’s no change in how you collect points and no need to get a new Nectar card either.
Doing your Sainsbury’s shopping online?
With My ID you can log in to Sainsbury’s using the same email address and password you use for Nectar. This is just the first step in making it easier to manage multiple accounts.
Why are we doing this and what are the benefits?
Answer
We want to make accessing and managing your account as easy as possible.
Quick and easy login
We’re introducing a simple email login so you don’t have to look for your Nectar card number anymore. You can also use your Nectar login details to quickly register for Sainsbury’s online if you don’t already have an account.
Security you can trust
You can be sure your information will always be safe with our industry-leading technology.
The first step in making things fuss free
Quick and easy login
We’re introducing a simple email login so you don’t have to look for your Nectar card number anymore. You can also use your Nectar login details to quickly register for Sainsbury’s online if you don’t already have an account.
Security you can trust
You can be sure your information will always be safe with our industry-leading technology.
The first step in making things fuss free
- • In future, when you update your personal details in Nectar they will also update in your Sainsbury’s account (if you have one)
- • Soon you’ll be able to use your Nectar login details to log in or register to Sainsbury’s SmartShop
Does My ID affect my points or Nectar card?
Answer
Not at all. There are no changes in how you collect and redeem your points across our partners, and there’s no need to get a new Nectar card.
I don't know which email address to use for login.
Answer
To log in to Nectar, you need to use the email associated with your Nectar account. This is the same email address you get your Nectar offers to.
Will I only need my email address to login?
Answer
You will only need your email address and password to login. However please bear with us during the transition phase where you will need to use both email address and card number, along with your password. This is only temporary.
Is my personal data safe?
Answer
Yes. In line with data protection regulations, we’re committed to not misusing your personal data. Our Privacy and Data policy is strict - and we like it that way.
Do I need to do anything now?
Answer
No, we’re setting everything up for you. Unless you’d like to change the email address associated with your Nectar or Sainsbury’s accounts, there’s nothing you need to do.
Just remember to use the email associated with your Nectar account when prompted on the login page.
Just remember to use the email associated with your Nectar account when prompted on the login page.
What happens if I’m not prompted to use my email address at login?
Answer
You may not get a prompt until late September as we’re phasing the rollout of My ID.
If you’re already logged in to the app or website, you won’t get prompted. Feel free to try logging out and see if you get prompted when you’re about to log in again.
If you’re already logged in to the app or website, you won’t get prompted. Feel free to try logging out and see if you get prompted when you’re about to log in again.
What does it mean if I use different email addresses for Nectar and Sainsbury’s Groceries?
Answer
You will continue to use separate login details for both accounts.
How do I benefit from the My ID shared log in?
You can update your email addresses to be the same on both accounts until 23 August. We’ll then set up your shared My ID log in so you’re able to manage your accounts more easily.
How do I benefit from the My ID shared log in?
You can update your email addresses to be the same on both accounts until 23 August. We’ll then set up your shared My ID log in so you’re able to manage your accounts more easily.
What does it mean if I use the same email address for Nectar and Sainsbury’s Groceries?
Answer
What exactly will be linked with My ID?
Only your login is shared with the My ID service. In the future your account details (such as name, address, email address) will also sync, but nothing else.
There are no changes in the way we share your Nectar partner transactions with Sainsbury’s, and your communication preferences will not sync between Nectar and Sainsbury’s.
I use the same email address on Sainsbury’s Groceries, but different Nectar card numbers. Will my points be synced?
No, Nectar cards will not be synced, only login details are shared. So the Nectar card linked to your Nectar app and website will remain separate from the one you use for Sainsbury’s Groceries.
I use the same email for both, but different passwords. Which will I use in future?
When we prompt you, you’ll be able to set the same new password for both.
If I change my password on one account will it also change on the other?
Yes, using My ID means that if you update your password on your Nectar account, it will automatically change on Sainsbury’s and vice versa.
Will only having one password be less secure?
No, our My ID service uses secure encryption.
I use the same email address for both but do not want to use the My ID shared login service (for example if you set up an account for a relative). Can I stop this?
If you’d rather not use My ID, simply update one of your accounts so that email addresses are different by 30 August. This way we won’t set up a shared login with our My ID service for you.
Only your login is shared with the My ID service. In the future your account details (such as name, address, email address) will also sync, but nothing else.
There are no changes in the way we share your Nectar partner transactions with Sainsbury’s, and your communication preferences will not sync between Nectar and Sainsbury’s.
I use the same email address on Sainsbury’s Groceries, but different Nectar card numbers. Will my points be synced?
No, Nectar cards will not be synced, only login details are shared. So the Nectar card linked to your Nectar app and website will remain separate from the one you use for Sainsbury’s Groceries.
I use the same email for both, but different passwords. Which will I use in future?
When we prompt you, you’ll be able to set the same new password for both.
If I change my password on one account will it also change on the other?
Yes, using My ID means that if you update your password on your Nectar account, it will automatically change on Sainsbury’s and vice versa.
Will only having one password be less secure?
No, our My ID service uses secure encryption.
I use the same email address for both but do not want to use the My ID shared login service (for example if you set up an account for a relative). Can I stop this?
If you’d rather not use My ID, simply update one of your accounts so that email addresses are different by 30 August. This way we won’t set up a shared login with our My ID service for you.
Missing points
I'm missing Nectar points for my online shopping — what do I do?
Answer
Here's a handy troubleshooting guide if you're missing points for an online purchase.
1. Check how much time has passed, as points from online purchases can take 35 days to show on your account. Some partner brands wait until after your cooling-off period has passed — so if you're missing points for a financial product or credit card based service, it's best to add another 14 days to that period.
2. If it's been more than 35 days, the item you bought may have been excluded from collecting points. To see if that's the case, just search for the brand you bought from on the Nectar website and click 'terms and conditions'.
3. Did you delete your cookies or set your browser to private mode when you were shopping? If we can't track your purchase, we can't add your points.
4. Did you switch to another referral site such as Quidco half way through your purchase? If we lose track of your shopping, we can't add your points.
If you've checked and still need some help, please chat with us so we can sort things out for you.
1. Check how much time has passed, as points from online purchases can take 35 days to show on your account. Some partner brands wait until after your cooling-off period has passed — so if you're missing points for a financial product or credit card based service, it's best to add another 14 days to that period.
2. If it's been more than 35 days, the item you bought may have been excluded from collecting points. To see if that's the case, just search for the brand you bought from on the Nectar website and click 'terms and conditions'.
3. Did you delete your cookies or set your browser to private mode when you were shopping? If we can't track your purchase, we can't add your points.
4. Did you switch to another referral site such as Quidco half way through your purchase? If we lose track of your shopping, we can't add your points.
If you've checked and still need some help, please chat with us so we can sort things out for you.
I’m missing Nectar points on my Sainsbury's receipt — what do I do?
Answer
Here's a handy troubleshooting guide if your receipt shows fewer points than expected.
1. Check your Nectar points online. We show your previous five transactions and spends on your home page, next to your offer stream. If you share your Nectar card with someone else and they've spent some points, you'll see it here. For an overview of the last 30 days, simply click on 'Full Statement'.
2. If you go shopping every day, wait for 48 hours and then check your points online. It can take a bit of time for your account balance to update, so the points on your receipt may have been out of date.
3. Bonus points don't show up separately when we add them, so there's a chance you didn't notice that your points have increased.
If you've tried these steps and still need some help, please chat with us so we can sort things out for you.
1. Check your Nectar points online. We show your previous five transactions and spends on your home page, next to your offer stream. If you share your Nectar card with someone else and they've spent some points, you'll see it here. For an overview of the last 30 days, simply click on 'Full Statement'.
2. If you go shopping every day, wait for 48 hours and then check your points online. It can take a bit of time for your account balance to update, so the points on your receipt may have been out of date.
3. Bonus points don't show up separately when we add them, so there's a chance you didn't notice that your points have increased.
If you've tried these steps and still need some help, please chat with us so we can sort things out for you.
My points balance should be higher - what do I do?
Answer
Here's a handy troubleshooting guide if your account is showing fewer points than expected.
1. Did you know, if you cancel or return an order after receiving your Nectar points, Nectar reserve the right to deduct equivalent amount of Nectar points from your account.
2. We recommend checking with any additional Nectar card holders on your account if they have made a recent purchase using Nectar points.
If you’ve checked the above and still need some help, please get in touch with us here
1. Did you know, if you cancel or return an order after receiving your Nectar points, Nectar reserve the right to deduct equivalent amount of Nectar points from your account.
2. We recommend checking with any additional Nectar card holders on your account if they have made a recent purchase using Nectar points.
If you’ve checked the above and still need some help, please get in touch with us here
I've loaded an app offer to my card and made the purchase, but I haven't got the points. What do I do?
Answer
Here's a handy troubleshooting guide if you're missing points for an app offer.
1. Check how much time has passed, as points from app offer purchases can take 28 days after the offer's ended before they show on your account. You can see the expiry date just below the 'Offer Active' button on the offer page.
2. If it's been more than 28 days, the item you bought may have been excluded from collecting points. To see if that's the case, just check the offer terms and conditions.
If you've checked and still need some help, please chat with us so we can sort things out for you.
1. Check how much time has passed, as points from app offer purchases can take 28 days after the offer's ended before they show on your account. You can see the expiry date just below the 'Offer Active' button on the offer page.
2. If it's been more than 28 days, the item you bought may have been excluded from collecting points. To see if that's the case, just check the offer terms and conditions.
If you've checked and still need some help, please chat with us so we can sort things out for you.
My bonus points aren't showing on my Sainsbury's till receipt?
Answer
Your receipt shows 1 point per pound points, plus bonus points from any paper coupons.
Points collected on offers selected through the app or website will be shown in the app or on the website. The app will also show 1 point per £1 points and 1 point per 1 litre points, but with a day’s delay.
Points collected on offers selected through the app or website will be shown in the app or on the website. The app will also show 1 point per £1 points and 1 point per 1 litre points, but with a day’s delay.
Collecting points
Where can I collect points online?
Answer
We're proud to work with more than 300 online partners — and we're adding more all the time.
Can I collect points if I live outside the UK?
Answer
As Nectar is a UK loyalty programme, you'll need to register your card at a UK address in order to take part.
This includes:
- England, Scotland, Wales and Northern Ireland,
- the Channel Islands and
- the Isle of Man.
Sorry, but we can't register:
- BFPO addresses,
- PO boxes or
- addresses in overseas territories such as Gibraltar.
If you live outside the UK but you come here often, perhaps you've got family or friends who'd be happy for you to use their address?
This includes:
- England, Scotland, Wales and Northern Ireland,
- the Channel Islands and
- the Isle of Man.
Sorry, but we can't register:
- BFPO addresses,
- PO boxes or
- addresses in overseas territories such as Gibraltar.
If you live outside the UK but you come here often, perhaps you've got family or friends who'd be happy for you to use their address?
What are bonus points?
Answer
Bonus points are a special offer to help you boost your points balance and get to the rewards you want faster. To see what's available for you right now, just login to 'My Nectar' or download the Nectar App.
What’s my point balance?
Answer
We show you your points balance each time you log in to the Nectar app or on nectar.com. Some partners also include it on their receipts.
In your online account you can also see your recent transactions in the "Activity" section in the card menu.
In your online account you can also see your recent transactions in the "Activity" section in the card menu.
Do Nectar points ever expire?
Answer
There's no automatic expiry date for Nectar points. But if you don't collect or spend any points for a year, we assume you no longer want to take part in the Nectar programme and close your account.
How many points do I collect for each £1 spent online?
Answer
How many points you collect depends on the partner you buy with. At the top of their page, each brand tells you clearly how much you can collect:
- At most partner online shops, you'll collect 2 points for each £1 you spend.
- For memberships or contracts, you'll collect a fixed rate of points, for example 1,000 points when you sign up for a mobile phone contract.
- We also have weekly bonus points for you. To take us up on the offer, just select it and we'll send you straight to the right shop.
- At most partner online shops, you'll collect 2 points for each £1 you spend.
- For memberships or contracts, you'll collect a fixed rate of points, for example 1,000 points when you sign up for a mobile phone contract.
- We also have weekly bonus points for you. To take us up on the offer, just select it and we'll send you straight to the right shop.
Do I get points online if I don't accept cookies?
Answer
No, we need to be able to place cookies on your device so we can see that you're shopping and give you the points. Not to worry though, the cookies are safe and we respect your privacy. Read more about Nectar cookies.
I forgot to swipe my card, can I claim my points?
Answer
It depends where you forgot to swipe, and how much time has passed since then.
Sainsbury's will add points from up to two receipts if you return within 14 days. Just take your till receipt and Nectar card to the store where you forgot to swipe.
If you’ve shopped with one of our online partners, they don't offer points if you didn't go through the Nectar website at the time. Because we know it's easy to forget, we've made the Nectar Toolbar to remind you when you're on a shopping site where you can collect points.
Download the Nectar Toolbar
Sainsbury's will add points from up to two receipts if you return within 14 days. Just take your till receipt and Nectar card to the store where you forgot to swipe.
If you’ve shopped with one of our online partners, they don't offer points if you didn't go through the Nectar website at the time. Because we know it's easy to forget, we've made the Nectar Toolbar to remind you when you're on a shopping site where you can collect points.
Download the Nectar Toolbar
Can I collect points at Sainsbury’s Travel Money bureaux?
Answer
Travel Money purchases do not qualify for Nectar points, however from time to time we do offer promotions where you can collect Nectar points on qualifying transactions.
How can I collect points in a petrol filling station?
Answer
You collect points in different ways depending on the type of petrol station you're at. Look for signs which tell you whether you can swipe your plastic Nectar card at the pump, or scan your plastic or digital Nectar card at at the counter. If you're at an Esso station, you could also link your Nectar app with Esso's app to automatically collect points when you pay.
Spending points
How do I spend my points?
Answer
You can spend your points with partners including Sainsbury's, Argos, Esso, British Airways and more – check out our spend page in the Nectar app or on our website here for the full list of partners and how to spend.
Why does my Nectar card not work when purchasing in-store or online?
Answer
You will need to register your Nectar card online to spend points. To register your card, just click here. Put in the last 11 digits of your Nectar card number (everything after '3000') and follow the simple steps. To enable points spending, you will also need to scan your Nectar card at least once instore at Sainsbury's and spend £1 or more to activate it.
Check if your Nectar card and partner accounts are linked so you can spend your points. Sometimes due to various reasons your Nectar card may become unlinked from your partners. Before you shop, make sure to unlock your points spending in the Nectar app or on nectar.com to spend your points. See Spending Lock.
If you’ve tried the above steps and still need some help, please get in touch with us here.
Check if your Nectar card and partner accounts are linked so you can spend your points. Sometimes due to various reasons your Nectar card may become unlinked from your partners. Before you shop, make sure to unlock your points spending in the Nectar app or on nectar.com to spend your points. See Spending Lock.
If you’ve tried the above steps and still need some help, please get in touch with us here.
What's a voucher code?
Answer
We use voucher codes to give you money-off-discounts when you buy from certain partners online.
They're really easy to use:
1. Choose the one you'd like to redeem
2. Click 'shop now'
3. Put in your Nectar card number
4. Complete your purchase as usual
5. Enjoy your reward
They're really easy to use:
1. Choose the one you'd like to redeem
2. Click 'shop now'
3. Put in your Nectar card number
4. Complete your purchase as usual
5. Enjoy your reward
Can I use my points to buy vouchers?
Answer
There are many ways to spend your points — and in most cases, you just swipe your card at the till or put in your card number online.
For a full overview of ways to redeem, check our website or download the Nectar App to stay up to date when you're out and about. Choose your reward and then swipe your card, spend online or use your voucher as instructed. Enjoy!
For a full overview of ways to redeem, check our website or download the Nectar App to stay up to date when you're out and about. Choose your reward and then swipe your card, spend online or use your voucher as instructed. Enjoy!
I've spent points on an eVoucher, but it hasn't come through. What can I do?
Answer
Some eVouchers will appear in your wallet immediately — such as Vue and Caffé Nero. Other partners process your voucher overnight, so it may be worth checking the details for the one you chose.
If you haven't got your eVoucher after 24 hours, please chat with us and we'll sort things for you.
If you haven't got your eVoucher after 24 hours, please chat with us and we'll sort things for you.
I've spent my points on some online shopping, but it hasn't arrived. Where do I get help?
Answer
Please get in touch with the online shop directly with any questions, returns or comments about your order. They'll be able to explain and sort things for you.
I haven't got the text message with the code. What do I do?
Answer
The code usually arrives within seconds, but we've heard of rare cases where it took up to 24 hours. If it doesn't arrive at all, we probably have an old mobile number for you. You can check and update it when you log into your Nectar account. Or you can chat with us and we can sort things for you.
What is the maximum value of Nectar vouchers I can use on a Sainsbury's order?
Answer
You will be able to spend a maximum of £247.50 of Nectar vouchers on any one order.
You can use multiple Nectar evouchers per transaction/grocery delivery but each Nectar evoucher must be of a different value. For example, you cannot add two Nectar evouchers of £10 each to a transaction but you could add a Nectar evoucher for £12.50 and another for £7.50.
Promotional vouchers are limited to one per order.
You can use multiple Nectar evouchers per transaction/grocery delivery but each Nectar evoucher must be of a different value. For example, you cannot add two Nectar evouchers of £10 each to a transaction but you could add a Nectar evoucher for £12.50 and another for £7.50.
Promotional vouchers are limited to one per order.
eBay
What changes can I expect from 1st September 2024 impacting Nectar and eBay?
Answer
From the 1st of September, the way you collect and spend Nectar points with eBay is changing.
You will no longer be able to collect or spend Nectar points directly on the eBay website or app, and your Nectar and eBay accounts will be unlinked.
However, you will be able to collect Nectar points on your eBay transactions when you shop via Nectar. Simply search for eBay on the Nectar app or website and click out to the eBay website or app to make your purchase. Head to https://www.nectar.com/eshops to find out more.
What will happen to my existing vouchers?
Answer
The vouchers you have created on eBay will still be available for you to use until the expiration date. This is 12 months from the day the voucher was issued.
Can I still convert my points into an eBay voucher?
Answer
You can continue to convert your Nectar points into eBay vouchers until 31 August 2024. From 1 September 2024, you will no longer be able to convert your points into a voucher to spend on eBay. If you have already converted your Nectar points into a voucher to spend on eBay, your voucher is valid for one year from the day the voucher was created.
Will anything happen to my Nectar points after the 31st August?
Answer
The Nectar points you have collected on eBay will still be available through your Nectar account at nectar.com. You don’t need to do anything further after 31 August 2024.
Is my personal data safe?
Answer
eBay has implemented a number of programs to protect anyone who uses eBay websites. This includes eBay’s information privacy and information security programs that incorporate leading practices to manage personal data from collection through to destruction. If you’d like more information regarding how eBay handles your personal data, please see the eBay User Privacy Notice. Equally, if you’d like to access any further information on how Nectar handles your personal data, please visit Privacy Policy | Privacy & Legal | About Nectar | Nectar
Offers
How can I make sure I don't miss out on the best offers?
Answer
We'll tell you about offers that we think you'll like in our email newsletter, at nectar.com and in the Nectar app. If you often collect and spend points while you're out and about, the app's a handy way to have your offers with you, whatever your plans.
Head over to the App Store or Google Play and give it try.
Head over to the App Store or Google Play and give it try.
How often do my offers change?
Answer
We will tell you about offers that we think you'll like in our email newsletter, at nectar.com and in the Nectar app. If you often collect and spend points while you're out and about, the app's a handy way to have your offers with you, whatever your plans.
Head over to the App Store or Google Play and give it try.
The frequency and redemption period of Digital Nectar coupons may vary from time to time.
Head over to the App Store or Google Play and give it try.
The frequency and redemption period of Digital Nectar coupons may vary from time to time.
How can I stay up to date on Nectar offers?
Answer
Be the first to know about new ways to collect and spend points and sign up for our email newsletters. We also share exciting updates through our Twitter account @nectar. And for all your personalised offers in one place download the Nectar App. We'll give you new offers, so you see at a glance what’s on offer and reap your rewards. We've found it really handy on the go — because we collect and spend a lot of points when we're out and about.
Head over to the App Store or Google Play and give it try.
Head over to the App Store or Google Play and give it try.
What are ‘Offers’ and how do I choose them?
Answer
In the ‘Offers’ section you’ll see offers that we’ve tailored to you, based on what you buy the most. Before you shop, save the offers you fancy, and ignore the ones you don’t. We’ll get the hint. When you shop your offers (before the expiry date) online or scan your card at the till, you’ll get your points.
What happens when I don’t shop any of my Sainsbury’s offers?
Answer
Remember you still get ‘1 point per £1’, just like you’re used to. Exclusions apply.
Why are my offers only redeemable in a set region - such as Scotland & Wales or England?
Answer
Due to Minimum Unit Pricing in Scotland and Wales we cannot discount the price of alcohol below a set minimum unit price. To prevent this, all of our money off offers, delivered by Direct Mail or Coupon at Till, are region specific. We try to ensure that we match your offer to the region where you are most likely to use it. In Scotland and Wales all alcohol items will be excluded from the discount. For Coupon at Till which prints in store, the offer can be used in the region where the coupon was printed. For Direct Mail we assign this region based on a combination of your postcode data to which your Nectar card is registered, and your shopping data. In most instances that means that the region on your offer will reflect your postcode. If you live close to a border, we will match your offer to the region where you shop most frequently (even if that is not reflective of your postcode). For any further queries please contact the Nectar helpline.
Nectar Notifier
What is the Nectar Notifier?
Answer
Nectar Notifier was a web browser extension which reminded you that you could collect points with the participating brands of the Nectar Notifier programme when doing your online shopping. As of 26 May 2023, Nectar Notifier is no longer supported.
You can continue to collect points on your online shopping through the Nectar website or app by searching for your favourite brands and clicking “Shop online”.
You can continue to collect points on your online shopping through the Nectar website or app by searching for your favourite brands and clicking “Shop online”.
Nectar App
What can I do with the Nectar app?
Answer
With the Nectar app you can access your digital Nectar card, get even more discounts with personalised prices at Sainsbury’s and offers from brands you’ll love, plus collect even more points. Download the app at App Store or Google Play.
How do I stop receiving push notifications from Nectar?
Answer
If you have an Android device you can change this in your Nectar app settings.
For iOS you can change this in your device settings.
How do I stop Nectar tracking my location information?
Answer
For both Android and iOS you can change this in your device settings.
What does the 'Nectar activity is running' notification mean?
Answer
As part of Android Oreo & plus devices, Google has introduced a new feature called notification channel, this channel informs users about any light-weight jobs running in the background and what app is running it.
How do I scan my digital card at the till using the ‘Nectar’ app?
Answer
Instead of swiping your plastic card, go to the ‘Card’ section in the app and you’ll see a barcode. At a self-service till, when prompted to use your Nectar card, face your phone screen and squared barcode towards the scanner. You can tap the barcode to make it bigger if you need to. Move it around until it’s scanned, and just like that, you’ve got your Nectar points.
If someone’s scanning your items through for you, they’ll have a scanner next to the Chip and Pin machine that you can use.
If someone’s scanning your items through for you, they’ll have a scanner next to the Chip and Pin machine that you can use.
Registration
How do I get a Nectar card?
Answer
You can join Nectar here or download the Nectar app to get a digital Nectar card. Or if you require a plastic card, you can request one on our website by going to 'Your account' and selecting 'Support' orcontact us.
How do I register my Nectar card?
Answer
To register your card, just click here. Put in the last 11 digits of your Nectar card number (everything after '3000') and follow the simple steps. Once you have completed registration you can manage your personal details, see how you've collected or spent points and opt into special offers and promotions.
How do I set up a Business account?
Answer
Here's where you can sign up to collect Nectar points for your business. Just click here and follow the simple steps. If you've already got a personal Nectar account, you can link it to Nectar Business. Want to find out more about Nectar Business first? Click here
We share a Nectar account and I’ve just got an additional card. How do I register it online?
Answer
To register your card, just click here. Put in the last 11 digits of your Nectar card number (everything after '3000') and follow the simple steps. Once you have completed registration you can manage your personal details, see how you've collected or spent points and opt into special offers and promotions.
Card Queries
If my card is lost, damaged or stolen, how can I order a replacement card?
Answer
If your card is lost or damaged, you can request a replacement card on our website, by going to 'Your account' and selecting 'Support'.
In the meantime, you can continue using the digital card, which lives in your Nectar app.
If your card is stolen, please get in touch with us here. We'll issue you a new card number, which you'll need to relink online.
In the meantime, you can continue using the digital card, which lives in your Nectar app.
If your card is stolen, please get in touch with us here. We'll issue you a new card number, which you'll need to relink online.
My card is 'blocked' in Sainsbury's — what does that mean?
Answer
Here’s a handy troubleshooting guide if you got a 'blocked card' error message at Sainsbury's.
1. Have you swiped your card at that Sainsbury's store in the last 12 months? If it's been longer, or if this was the first time you swiped there, the store doesn't yet know your card. 24 hours after your first swipe, you'll be able to see your balance and spend your points there.
2. Have you registered your card online? To register your card, just click here. Put in the last 11 digits of your Nectar card number (everything after '3000') and follow the simple steps. Once you have completed registration you can manage your personal details, see how you've collected or spent points and opt into special offers and promotions.
If you’ve tried the above steps and still need some help, please get in touch with us here
1. Have you swiped your card at that Sainsbury's store in the last 12 months? If it's been longer, or if this was the first time you swiped there, the store doesn't yet know your card. 24 hours after your first swipe, you'll be able to see your balance and spend your points there.
2. Have you registered your card online? To register your card, just click here. Put in the last 11 digits of your Nectar card number (everything after '3000') and follow the simple steps. Once you have completed registration you can manage your personal details, see how you've collected or spent points and opt into special offers and promotions.
If you’ve tried the above steps and still need some help, please get in touch with us here
I’ve noticed my Nectar card is a different purple than some I see in store. Can I continue to swipe mine to collect points?
Answer
Yes, you can continue to use your original Nectar card we've just brightened up with our new style.
Why have I not been sent a Nectar card?
Answer
We're taking steps to reduce our plastic waste, so we don't send physical Nectar cards automatically any more. You can find your digital card in the app and add this to your digital wallet so you always have it with you. If you still require a plastic card, you can request one on our website by going to 'Your account' and selecting 'Support'.
Can I have a Nectar key tag?
Answer
We no longer offer new plastic Nectar key tags as part of our drive to reduce plastic waste. You can still access your digital card in the Nectar app which gives you all the benefits of a plastic card or key tag, plus more. If you still require a plastic Nectar card, you can request one on nectar.com by going to ‘Your account’ and selecting ‘Support’.
If my Nectar key tag is stolen, what should I do?
Answer
If your key tag is stolen, please get in touch with us here. We'll issue you a new card number, which you'll need to relink online. We no longer offer new plastic Nectar key tags however you can still access your digital card in the Nectar app or request a new plastic card.
Account Queries
Can I create a joint Nectar account?
Answer
Yes, up to 99 card holders can share the same account.
Combining existing cards
If you're the main card holder for your account, we can close your existing card and combine the points you've collected into a shared account.
Adding family and friends who don't yet have a card
We can add new Nectar cards to your account, and you'll all share the same points balance. To add someone to your account, you need to be the main card holder. Just chat with us and we’ll get it sorted for you.
Combining existing cards
If you're the main card holder for your account, we can close your existing card and combine the points you've collected into a shared account.
Adding family and friends who don't yet have a card
We can add new Nectar cards to your account, and you'll all share the same points balance. To add someone to your account, you need to be the main card holder. Just chat with us and we’ll get it sorted for you.
How do I remove a cardholder from my account?
Answer
To remove someone from your account, just chat with us and we'll get that sorted for you. Or if you just want to prevent them from spending points, we can change their settings so you still collect points together—but only you can spend them.
We’ve got more than one Nectar card in the family. How can I combine them into a shared account?
Answer
Yes, up to 99 card holders can share the same account.
Combining existing cards
If you're the main card holder for your account, we can close your existing card and combine the points you've collected into a shared account.
Adding family and friends who don't yet have a card
We can add new Nectar cards to your account, and you'll all share the same points balance. To add someone, you need to be the main card holder for that account. Just chat with us and we’ll get it sorted for you.
Combining existing cards
If you're the main card holder for your account, we can close your existing card and combine the points you've collected into a shared account.
Adding family and friends who don't yet have a card
We can add new Nectar cards to your account, and you'll all share the same points balance. To add someone, you need to be the main card holder for that account. Just chat with us and we’ll get it sorted for you.
How can I manage my Nectar account online?
Answer
If you register your Nectar card online, you can manage your personal details, see how you've collected or spent points and opt into special offers and promotions.
To register your card, just go to www.nectar.com/login. Put in the last 11 digits of your Nectar card number (everything after '3000') and follow the simple steps.
To register your card, just go to www.nectar.com/login. Put in the last 11 digits of your Nectar card number (everything after '3000') and follow the simple steps.
I don't recognise a transaction on my Nectar Account
Answer
Here's a handy troubleshooting guide if you spot a transaction you don't recognise on your Nectar account.
1. Have you checked your receipts or email confirmations for linked redemption partners in case a redemption was made in error?
2. We recommend checking with any additional Nectar card holders on your account if they have made a recent purchase using Nectar points.
If you’ve checked the above and still need some help, please get in touch with us here
1. Have you checked your receipts or email confirmations for linked redemption partners in case a redemption was made in error?
2. We recommend checking with any additional Nectar card holders on your account if they have made a recent purchase using Nectar points.
If you’ve checked the above and still need some help, please get in touch with us here
Help! I'm trying to login to my Nectar account but the code you sent me doesn't work.
Answer
To keep your points safe, the code we send you only works for a few minutes. If it's not accepted, just request a new one through the website and enter it straightaway.
What is the Wallet?
Answer
When you spend your points on a voucher code, we store it in your Wallet. It's easy to find so you needn't search your emails when you want to use it.
We use Nectar Business at work. Can I use the points for my personal Nectar account?
Answer
Sorry to disappoint you — the points you collect with a Nectar Business card belong to the business that paid for the item or the service.
How do I close my account?
Answer
We’re sorry to hear you want to close your account. Contact a member of our team who can do this for you.
My relative has died – can I close their account?
Answer
Yes, please get in touch with us if you're the legal heir.
If there are more than 5,000 points on the account, we'll need written confirmation from the executor of the will.
Please send it to us at:
Evolution House
12 Choats Road
Dagenham
Essex
RM9 6BF
We can then close the card and move the points to a different account.
If there are more than 5,000 points on the account, we'll need written confirmation from the executor of the will.
Please send it to us at:
Evolution House
12 Choats Road
Dagenham
Essex
RM9 6BF
We can then close the card and move the points to a different account.
How can I stop getting Nectar emails?
Answer
If you've got a Nectar card, you can change your preferences by logging into your online account. If you haven't got a card, we're sorry about the error. Please get in touch with us so we can remove your email address from our list.
Staying safe online
Answer
A great way to keep your account secure is starting with a strong unique password, it's always recommended to use a different strong password for each account log in you have.
If you'd like to learn more about staying safe online, with some helpful tips on how to keep your account safe check out the below sites:
https://www.getsafeonline.org/
https://www.actionfraud.police.uk/
https://ico.org.uk/
https://www.cyberaware.gov.uk/
If you'd like to learn more about staying safe online, with some helpful tips on how to keep your account safe check out the below sites:
https://www.getsafeonline.org/
https://www.actionfraud.police.uk/
https://ico.org.uk/
https://www.cyberaware.gov.uk/
How do I change my password?
Answer
If you're logged in, it takes only a few clicks to change your password.
If you've forgotten your password, it's easy to reset it.
1. Go to the Nectar login page
2. Click on the link ‘Forgot your password?’
3. Check that your email address is correct and continue.
4. To keep your account safe, we'll send a secure link to your email. When you click on that, you'll be able to choose a new password.
That's it! We'll take you to the login screen. Enter your new password and you’re ready to browse.
If you've forgotten your password, it's easy to reset it.
1. Go to the Nectar login page
2. Click on the link ‘Forgot your password?’
3. Check that your email address is correct and continue.
4. To keep your account safe, we'll send a secure link to your email. When you click on that, you'll be able to choose a new password.
That's it! We'll take you to the login screen. Enter your new password and you’re ready to browse.
How do I reset my Nectar password?
Answer
If you've forgotten your password, it's easy to reset it.
1. Go to the Nectar login page
2. Click on the link ‘Forgot your password?’
3. Check that your email address is correct and continue.
4. To keep your account safe, we'll send a secure link to your email. When you click on that, you'll be able to choose a new password.
That's it! We'll take you to the login screen. Enter your new password and you’re ready to browse.
1. Go to the Nectar login page
2. Click on the link ‘Forgot your password?’
3. Check that your email address is correct and continue.
4. To keep your account safe, we'll send a secure link to your email. When you click on that, you'll be able to choose a new password.
That's it! We'll take you to the login screen. Enter your new password and you’re ready to browse.
What is a verification code?
Answer
A verification code also known as two-factor authentication (2FA) or 2-step verification, is a security layer in addition to your username and password.
Nectar uses verification codes to keep your points safe, when making changes to your account or redeeming points online.
I’m receiving an error saying the code I’ve entered is invalid?
Answer
To keep your points safe, when making changes to your account or redeeming points online, we send you a code via email or text message (SMS).
The code only works for a few minutes. If it's not accepted, just request a new one through the website and enter it straightaway. Remember to always use the most recent code we’ve sent you as this cancels the previous code.
If you’ve tried too many times to retrieve or enter the code, we’ll block your account just to keep it safe. Don’t worry, just chat with us and we’ll get you online in no time!
I’ve forgotten my Nectar card number?
Answer
Your Nectar card number is an 11 digit number you can see on the Nectar app or website, or on your physical card. You can also retrieve your Nectar card number here.
I don't have my card yet, how do I find my Nectar number?
Answer
It’s easy to get back online, just retrieve your card number here. We’ll ask you a few questions and text you a code to your mobile just to check it’s you! Then you’ll be back online in no time.
Where do I find my Nectar card number?
Answer
Your Nectar card number is an 11 digit number you can see on the Nectar app or website, or on your physical card. You can also retrieve your Nectar card number here.
Personal Details
How do I update my personal information?
Answer
The easiest way to update your details is though your online account. There, you can change your name, email address and address. All you need to do is log in and click on "Personal Details" in the menu.
Go to your online account.
My address isn't recognised — what should I do?
Answer
If you live in a new property, we may not yet be able to find the details. We're sorry you can't manually update your address online right now — this is coming soon, so watch this space. In the meantime, you can chat with us and we can get this changed for you.
I've had an error message saying my 'personal data is not validated'. What does that mean?
Answer
If you get this message when you're trying to register or set up your online account, just chat with us and we'll be happy to sort this for you.
The reason you see the message could be that you've got more than one account with us. We recognise you from your email address and mobile number, so if they're used on more than one Nectar card, we can't 'validate' your details.
The reason you see the message could be that you've got more than one account with us. We recognise you from your email address and mobile number, so if they're used on more than one Nectar card, we can't 'validate' your details.
Do you sell my personal data?
Answer
No, we don't sell any personal data here at Nectar. Our Privacy and Data Protection policy is strict — and we like it that way. After all, we're all about saying thank you.
How do I report a scam or suspicious email received posing as Nectar?
Answer
Anyone can be targeted (not just Nectar customers) and these fraudulent emails or texts often request personal information or ask you to confirm information.
It might be a scam when…
- The message asks for personal information like your bank or payment details, username or password.
- The sender’s email address looks suspicious.
- There’s a sense of urgency, like a threat that your account will be closed unless you take immediate action.
- The message has a generic greeting such as ‘Dear customer.'
- You weren’t expecting it.
- Live chat
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Chat live
If you're having problems logging in, our support team are ready to help you via online chat. We're available 8am-7pm Monday to Saturday, 8am-4:30pm on Sunday.
- Phone us
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Phone us
We are available Mon-Sat 8am-7pm and 8am-4:30pm on Sunday.
0344 numbers are charged at local rates. Dependent upon your provider, calls to 0344 numbers are included in talktime bundles. - BSL video call
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BSL video call
Our SignVideo video interpretation service is available 8am-7pm Monday to Saturday, 8am-4:30pm on Sunday. Learn about BSL Sign Videos here.
Connect to BSL Live service - Tweet us
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Tweet us
We're available 8am-8pm Monday to Friday, 9am-5pm on weekends.