Help

Nectar Prices

What are Nectar Prices and how do I get them?
Answer
Nectar Prices are lower prices on 1000s of items at Sainsbury's. You can access them instore by scanning or swiping Nectar when you checkout. If you're shopping online, simply add Nectar to your Sainsbury's online account.
What is the difference between Nectar Prices and Your Nectar Prices?
Answer
Nectar Prices rewards all Nectar customers with lower prices both instore and online. To access these discounts, all you need to do is purchase the relevant product and scan your Nectar card at checkout (using your card or app) or have linked your Nectar account with your Sainsbury’s online account, if shopping online.
Do I earn points on Nectar Prices?
Answer
Yes, you will still earn Nectar points on all Nectar Prices products, except those subject to exclusions.

To collect and spend Nectar points online, remember to add your Nectar card to your online Sainsbury’s account here.
How can I access Nectar Prices?
Answer
If you're instore, shop Nectar Prices then scan Nectar when you check out. If you're shopping online, add Nectar Price items to your basket and make sure you've added Nectar to your Sainsbury's Groceries account. You can also access additional personalised prices with the Nectar app.
Why does my Nectar card not work when purchasing in store or online?
Answer
First, make sure you have registered your card online via nectar.com or the Nectar App. Then log into your account and check your card activity in the Activity tab. If the issue is unresolved, use Nectar helpline live chat at nectar.com or phone 0344 811 0811.
Why didn’t I receive my Nectar Price at checkout?
Answer
In-store: If after scanning your Nectar at the checkout you haven’t received Nectar Prices, please speak to a member of staff at Customer Service Desk or Kiosk. You will need to have your receipt and the items that were on Nectar Price promotion with you to process a refund.

Online: To ensure you receive your Nectar Prices, you must first ensure you have input the correct Nectar Card number on the GOL site. When your item has been picked in store, you should receive an e-receipt which will show if your Nectar Prices have been applied. If they do not show, please contact Nectar helpline via Live chat or phone number 0344 811 0811 so we can ensure your account is in an active status, and we can investigate this for you.
Will Nectar Prices work with any type of Nectar card – digital or physical?
Answer
Yes, you can access Nectar Prices with either a physical Nectar card or a digital Nectar card. You can also add your digital card to your digital wallet via the Nectar app.
I have an issue regarding Nectar Prices. Who do I contact?
Answer
If you have issues with the Nectar Prices on a purchase you have made in store you can refer back to your local store, or for online purchases you can contact our Groceries Online Team on 0800 328 1700.

If you have issues with registering for a Nectar Card or logging into your online account , you can contact Nectar Helpline via live chat at nectar.com or phone 0344 811 0811.
Do I have to provide my personal information to register for a Nectar card?
Answer
You should register your card to spend points in-store & online and access all the great benefits offered by Nectar. You should register your card to avoid technical difficulties when accessing offers.
Where can I find out more information?
Answer
For further information regarding Nectar, including the full terms and conditions, please visit https://www.nectar.com/about/privacy-and-legal/nectar-prices
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Your Nectar Prices

What are Your Nectar Prices?
Answer
Your Nectar Prices is a pricing proposition that offers digitally registered Nectar customers access to a unique set of discounts on items personalised to them. Available at Sainsbury’s online (Sainsbury’s website and app) and instore with SmartShop.
How can I become a digital Nectar customer?
Answer
You can register digitally with Nectar online at www.nectar.com or download and register your card on the Nectar App.
How can I get Your Nectar Prices on my shopping?
Answer
To browse the products available to you, sign into your account on the Nectar app or via www.nectar.com. Then to shop instore, simply head to your nearest Sainsbury's store and purchase the exact product using SmartShop (via the SmartShop app or handset). To shop online at Sainsbury’s (Sainsbury’s website or app), add Nectar to your Sainsbury’s online account and purchase the exact product. Your discount will be automatically applied at checkout. There is no need to save Your Nectar Prices.
What is SmartShop?
Answer
SmartShop is an in-store shopping feature that lets you scan and bag your items as you go. This means you'll be able to skip the checkout queues and be on your way in no time. For more information, please visit smartshop.sainsburys.co.uk.
I have just signed up to Nectar. Will I receive Your Nectar Prices straight away?
Answer
Yes, so long as you have signed up via the Nectar app or www.nectar.com. The more you shop with Nectar, the more personalised Your Nectar Prices will become.
Why are my Your Nectar Prices different from other people?
Answer
Your Nectar Prices are personalised to each customer based on their shopping habits. Remember, the more you shop, the more personalised Your Nectar Prices will become.
Do Your Nectar Prices expire?
Answer
Yes, the validity period of each price is shown in the Nectar app or on www.nectar.com.
Is there a limit on how many times I can buy a product at a Nectar Price?
Answer
No, there is no limit to how many times you can purchase the product within the validity period.
Are Your Nectar Prices available only on Sainsbury's own-brand products?
Answer
Your Nectar Prices are available across both branded and Sainsbury’s own-brand products.
Will I still earn Nectar points on items that have a Your Nectar Price?
Answer
Yes.
Will I still receive my regular points offers on items via the app / Nectar.com?
Answer
Yes.
The price instore or online is less than the Your Nectar Price. What will I be charged?
Answer
In the event the Without Price or Nectar Price is less than the Your Nectar Price, you will always pay the lowest price.
How can I check that I received my discounts?
Answer
When you shop instore with SmartShop, you will be able to identify your discounts when you scan a relevant product on the handset or app. When you shop online, Your Nectar Price items will be clearly labelled and your savings will be shown on your order confirmation.
I don’t use the Nectar app. How can I still access Your Nectar Prices?
Answer
If you wish to use your physical Nectar card, you can still access Your Nectar Prices if you register via www.nectar.com. To shop Your Nectar Prices online, you will also need to add Nectar to your Sainsbury’s online account.
I've got a Your Nectar Price on a product, but it's not in stock in my local store or online. Why?
Answer
We try our best to ensure that you are only presented with Your Nectar Prices on products available in stores you have recently shopped in. Some products may be unavailable at certain times, and we apologise for any inconvenience this may cause.
Is this available in Northern Ireland?
Answer
Yes, this is available across the United Kingdom.
Are there any product exclusions?
Answer
Products are subject to exclusions throughout the year. Your Nectar Prices are not available at concessions or tobacco kiosks, petrol stations, Argos, Habitat or Tu clothing.
I've mistakenly bought an item instead of an item with a Your Nectar Price. Can I swap the item I’ve bought?
Answer
So long as the Your Nectar Price is still valid, you can return the incorrect item in line with our returns policy and then purchase the item with a Your Nectar Price.
I share an account with someone else. How will Your Nectar Prices be personalised?
Answer
Where more than one Nectar card is linked to a Nectar account, Your Nectar Prices will be personalised to the shopping activities of the primary Nectar account holder.
Do I have to use the SmartShop app, or can I use the handset?
Answer
You can choose to use either the SmartShop app or the handset.
Can I get a Your Nectar Prices on products from other Nectar partners?
Answer
No, Your Nectar Prices are only available at Sainsbury’s.
It says Your Nectar Prices are unavailable. What does that mean?
Answer
Unfortunately, this means that the service is currently down. We are working hard to get it back up and running and we’re sorry for any inconvenience this may cause.
If the service is down, will I still receive my discounted Your Nectar Price?
Answer
If Your Nectar Prices is unavailable, continue to shop as usual. We will identify where you have missed out on a discount and issue you a cash refund voucher via the Nectar app for use on a future purchase by the same shopping method as the original transaction. To redeem the voucher instore, simply swipe the voucher at the till when you checkout. To redeem the voucher online, find the voucher in your online coupon wallet and apply it at the checkout.
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eShops

How do I collect points with Nectar eShops?
Answer
To collect Nectar points online with participating retailers:

  1. Sign in to your Nectar account, via the web or the Nectar app
  2. Browse or search for participating retailers
  3. Once you selected a retailer, click 'Shop now’ to be redirected to the retailer’s website
  4. Always access the retailer’s website through the Nectar website or Nectar app to ensure your purchases are tracked and points are credited to your account
  5. Enable your internet browser cookies and turn off “prevent cross-site tracking" and any ad-block extensions
  6. Accept the retailer site cookies to guarantee that your Nectar points are added to your account
  7. Declining cookies or using ad-blockers might interfere with the retailer’s ability to track your purchase and our process of assigning you Nectar points
Is it more expensive to shop via Nectar?
Answer
No, shopping with your favourite retailers through Nectar website or Nectar app won’t be more expensive. Once you have been redirected to the retailer’s website, you’ll be able to find the same prices as you would by shopping directly with the retailer, with Nectar points on top
Which payment method can I use to pay with when shopping via Nectar?
Answer
As you pay the retailer directly, the payment options may vary. In most cases, you can use any credit or debit card. However, please check the retailer's website for more details on payment methods before making your purchase
If I am a member of a retailer’s own loyalty program, will I still be able to collect Nectar points?
Answer
Yes, you will still collect Nectar points on qualifying transactions. We recommend not to purchase any items that you have previously saved to your cart – this could affect receiving your Nectar points. It’s recommended to start your shopping by clicking on the link directly from the Nectar website or Nectar app
How do I make sure my order is tracked?
Answer
Transactions qualify to receive Nectar points on a last referral basis. Here are some tips to help make sure you receive your points:
  1. Make sure you are signed into your Nectar web or Nectar app account before clicking on the 'Shop now' button
  2. Complete your online purchase in a single session
  3. Do not retrieve previously saved items in your shopping cart
  4. Do not click on any other banners or websites promoting the retailer before completing your transaction
  5. Avoid using "refer a friend" programs
  6. Do not modify or complete your order at the retailer's physical store or over the phone
  7. Disable ad-blocking software before clicking “Shop now”
  8. Do not use voucher or discount codes
  9. Unless specified, gift card purchases are not eligible for Nectar points
  10. Use the same country's link within the retailer's site for making a purchase
  11. Make sure to land on the retailer's site from the Nectar web or Nectar app and accept their cookies
  12. Do not install browser extensions or add-ons from other reward sites
  13. Unless specified, purchases made through retailer apps will not be tracked and will not be eligible for Nectar points. Please make your purchases through retailer’s website via your browser (e.g. Chrome, Safari, Firefox, Internet Explorer)
    What does “tracked” mean (i.e. tracked order)?
    Answer
    We use the word "tracked" to refer to the following process: you log into Nectar and click on a retailer's offer; you are taken to the retailer's website and make a purchase; we track this by matching your click with your online purchase, thereby allowing us to issue your points
    Why did I not receive my points?
    Answer
    Transactions completed on the retailer’s website via Nectar may be cancelled for various reasons, including:
    1. Returning products to the retailer
    2. Payment failure or failure to meet the retailer's credit check requirements
    3. Registration deemed as not genuine
    4. The last click did not originate from the Nectar website or Nectar app
    5. Transaction not meeting the retailer's terms and conditions
    6. Using a voucher code
    7. Purchasing a gift card (unless otherwise stated)
    8. Not accepting the retailer site cookies or using an ad blocker
    9. Changes in purchase value or reward due to part return or lower reward category, resulting in removal of originally awarded Nectar points and addition of new entitled Nectar points
    I forgot to click-out from Nectar shopping with a retailer. Can I claim the missing Nectar points?
    Answer
    Nectar are not able to award Nectar points for purchases that didn't originate from the Nectar website or Nectar app. To ensure that your purchases are tracked and Nectar points are awarded, please access the retailer's website by clicking through the Nectar website or Nectar app for your future shopping
    When will I get my points?
    Answer
    • It usually takes between 45 and 90 days for you to receive qualifying Nectar points except for travel, policy, contract or subscription types of retailers
    • For hotel and travel bookings or policy, contract, or subscription, your points will typically be awarded up to 90-120 days after completing your stay or starting your policy, contract, or subscription, and it may take longer subject to retailer's terms and condition
    • If we observe any unusual activity in your Nectar account or are informed about any issues with your purchase by the retailer (including item returns / partial returns / cancellations) awarded points may be reversed or pending points cancelled
    • Please note that your purchases are subject to the retailer’s Terms and Conditions
    How many points will I collect?
    Answer
    The retailer page on Nectar website or Nectar app will clearly outline how many Nectar points you will collect from purchases with participating retailers.
    In most cases, this will be expressed as “# points per £1” spent with the retailer. With some retailers, you may not collect a specified number of Nectar points per £1 spent, but rather a fixed number of of points for a single purchase. Each instance is clearly outlined on relevant retailer pages.
    Occasionally, you may collect Nectar points for a single purchase or registering for a service, but not for subsequent actions of purchases.
    Will I collect Nectar points for shipping/handling or tax included in my transaction?
    Answer
    You will not collect Nectar points on shipping, handling, or taxes associated with a purchase. Points are collected on the actual amount spent on the product or service.
    Why do I collect more Nectar points with certain retailers than with others?
    Answer
    The amount of Nectar points you collect varies by retailer. Always check the retailer’s Nectar points offer on the retailer page in the Nectar website or Nectar app before making a purchase
    Why is there variation in the number of Nectar points I have collected with the same retailer?
    Answer
    Reward rates can fluctuate, and certain retailers may offer additional Nectar points periodically. Also, some product categories may offer a higher or lower reward level than others. Always check the retailer’s Nectar points offer on the retailer page in the Nectar website or Nectar app before making a purchase
    What happens if I cancel a purchase I have made or want a refund?
    Answer
    You can cancel purchases and receive a refund through the retailer's usual process, subject to their Terms and Conditions. However, any cancelled or refunded orders will not reward Nectar points. If you cancel a purchase after receiving your Nectar points, we reserve the right to deduct equivalent amount of Nectar points from your account
    Why is the retailer I was interested in no longer listed?
    Answer
    Sometimes, retailers may opt-out of participating in the Nectar programme and cease offering Nectar points. In such cases, we thank them for their participation and remove them from our listings
    Will any of your retailers contact me?
    Answer
    Nectar do not share your personal information with participating retailers. However, please note that when you click on a "Shop now" link to a retailer, you will leave our website and be subject to the retailer's terms and conditions. If you share your information with the retailer, they may contact you
    Your personal information is kept completely confidential in accordance with our Privacy Policy
    Where will Nectar retailers deliver to?
    Answer
    Each retailer is responsible for its own shipping policies, including delivery times, shipping costs, and returns policies. To view this information, please refer to the individual retailer’s website
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    My ID Queries

    What is My ID?
    Answer
    My ID is a service that makes accessing and managing your account easier.
    No more need to look for your Nectar card number. With My ID you’ll log in to Nectar just with your email address and password.
    There’s no change in how you collect points and no need to get a new Nectar card either.

    Doing your Sainsbury’s shopping online?
    With My ID you can log in to Sainsbury’s using the same email address and password you use for Nectar. This is just the first step in making it easier to manage multiple accounts.
    Why are we doing this and what are the benefits?
    Answer
    We want to make accessing and managing your account as easy as possible.

    Quick and easy login  
    We’re introducing a simple email login so you don’t have to look for your Nectar card number anymore. You can also use your Nectar login details to quickly register for Sainsbury’s online if you don’t already have an account.  

    Security you can trust
    You can be sure your information will always be safe with our industry-leading technology.  

    The first step in making things fuss free
    • • In future, when you update your personal details in Nectar they will also update in your Sainsbury’s account (if you have one)
    • • Soon you’ll be able to use your Nectar login details to log in or register to Sainsbury’s SmartShop
    Does My ID affect my points or Nectar card?
    Answer
    Not at all. There are no changes in how you collect and redeem your points across our partners, and there’s no need to get a new Nectar card. 
    I don't know which email address to use for login.
    Answer
    To log in to Nectar, you need to use the email associated with your Nectar account. This is the same email address you get your Nectar offers to.
    Will I only need my email address to login?
    Answer
    You will only need your email address and password to login. However please bear with us during the transition phase where you will need to use both email address and card number, along with your password. This is only temporary.
    Is my personal data safe?
    Answer
    Yes. In line with data protection regulations, we’re committed to not misusing your personal data. Our Privacy and Data policy is strict - and we like it that way. 
    Do I need to do anything now?
    Answer
    No, we’re setting everything up for you. Unless you’d like to change the email address associated with your Nectar or Sainsbury’s accounts, there’s nothing you need to do.
    Just remember to use the email associated with your Nectar account when prompted on the login page.
    What happens if I’m not prompted to use my email address at login?
    Answer
    You may not get a prompt until late September as we’re phasing the rollout of My ID.
    If you’re already logged in to the app or website, you won’t get prompted. Feel free to try logging out and see if you get prompted when you’re about to log in again.
    What does it mean if I use different email addresses for Nectar and Sainsbury’s Groceries?
    Answer
    You will continue to use separate login details for both accounts.

    How do I benefit from the My ID shared log in?
    You can update your email addresses to be the same on both accounts until 23 August. We’ll then set up your shared My ID log in so you’re able to manage your accounts more easily.
    What does it mean if I use the same email address for Nectar and Sainsbury’s Groceries?
    Answer
    What exactly will be linked with My ID?
    Only your login is shared with the My ID service. In the future your account details (such as name, address, email address) will also sync, but nothing else.
    There are no changes in the way we share your Nectar partner transactions with Sainsbury’s, and your communication preferences will not sync between Nectar and Sainsbury’s.

    I use the same email address on Sainsbury’s Groceries, but different Nectar card numbers. Will my points be synced?
    No, Nectar cards will not be synced, only login details are shared. So the Nectar card linked to your Nectar app and website will remain separate from the one you use for Sainsbury’s Groceries.

    I use the same email for both, but different passwords. Which will I use in future?
    When we prompt you, you’ll be able to set the same new password for both.

    If I change my password on one account will it also change on the other?
    Yes, using My ID means that if you update your password on your Nectar account, it will automatically change on Sainsbury’s and vice versa.

    Will only having one password be less secure?
    No, our My ID service uses secure encryption.

    I use the same email address for both but do not want to use the My ID shared login service (for example if you set up an account for a relative). Can I stop this?
    If you’d rather not use My ID, simply update one of your accounts so that email addresses are different by 30 August. This way we won’t set up a shared login with our My ID service for you.
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    Nectar Connect

    Nectar Connect is leaving – what do I need to know?
    Answer
    Why is the programme closing?

    We regularly review our promotions to ensure customers are getting the best possible value and have recently decided to discontinue our Nectar Connect service. We apologise for any disappointment caused and welcome customer feedback. All the latest offers can be found via the Nectar app or website.

    What will happen to my points?

    Your points will remain in your balance, so you can either keep boosting your points balance, or start spending your points at our range of partners.

    What will happen to my personal data?

    We work with a specialist company called TrueLayer who is regulated by the Financial Conduct Authority (FCA) to act as an Authorised Payment Institution (API) to provide Account Information Services (AIS). In other words, TrueLayer works on behalf of Nectar and acts as a messenger between us and your bank. All transactional data held by Nectar will be deleted on or before 27 October, whilst Truelayer will hold transactional data for 7 years (immediately deleting data that is over 7 years old). This data is held in pseudonymised form, with only the data subject reasonably able to re-identify the data through relinking and/or comparison with transaction records.

    For more information visit: https://www.fca.org.uk/consumers/account-information-and-payment-initiation-services.

    Do I need to notify my bank?

    No, there is nothing for you to do. Once the partnership ends on 27 October, all links between Nectar and your bank account(s) will be severed.

    Do I need to change anything with my bank?

    No, there is nothing for you to do. Once the partnership ends on 27 October, all links between Nectar and your bank account(s) will be severed.

    When can I earn points with Nectar Connect until?

    You can continue to earn points with Nectar Connect until 23:59 on 27 October 2023. Any points you earn before this date will be added to your account within 60 days.

    Where can I spend my points that I have collected?

    There's a great overview of ways to redeem on our website. Or download the Nectar App to stay up to date when you're out and about. Choose your reward and then swipe your card, spend online or use your voucher as instructed. Enjoy!
    How does Nectar Connect work? 
    Answer
    Nectar Connect lets you collect Nectar points from a wide range of brands you love in 3 easy steps:

    1. Connect the bank account(s) you use for your everyday spend to your Nectar account by approving a link with your bank using your bank login details. You can link both credit and debit card accounts.

    2. Activate an offer.

    3. Use your connected payment card to make a qualifying purchase.

    This link with your bank gives us permission to view your payment transaction data to understand your spending habits, target relevant offers to you, and issue points against qualifying purchases. To find out more about what data we collect and how we use it visit: www.nectar.com/about/privacy-and-legal/nectar-connect

    Your points are awarded automatically and this can take up to 25 calendar days, but usually less.

    Signing up is easiest using your mobile, especially if you have your banking app installed so we can connect your accounts quickly, easily and securely.
    What is Open Banking?
    Answer
    Open Banking is a secure way for you to voluntarily give trusted brands or companies access to your financial information. Doing so could give you a more detailed understanding of all your payment card accounts in one place, allow you to take out loans or other financial products more easily, or help you find new ways to make the most of your money.

    Only providers regulated by the Financial Conduct Authority can access your financial information, with your permission. You can find out more information here: https://www.openbanking.org.uk/customers/what-is-open-banking.
    Can I connect multiple payment card(s) to my Nectar account? 
    Answer
    It’s easy to add a new bank account. Just click on the plus (+) sign next to your existing linked bank in your Nectar Connect dashboard, select a new bank, and follow the on-screen instructions.
    Which payment cards do I need to connect? 
    Answer
    It’s your choice! You can connect one, some or all of the payment cards which you use regularly. The more you connect the easier it is to take advantage of our offers. You can connect both credit and debit card accounts.
    Why can’t I find my Bank?
    Answer
    Most major UK banks are supported by Nectar Connect, so if you don’t see your bank listed, keep checking back as we will add any remaining banks as they become available.
    How do I collect points? 
    Answer
    Simply activate an offer and shop with your connected debit or credit card to collect points on that transaction. Refer to the offer T&Cs for more information on offer validity dates, exclusions and any other qualifying criteria.
    How do I activate an offer?
    Answer
    Visit www.nectar.com/nectar-connect to see your personalised offers. To activate an offer, simply click activate offer / load to card. Activated offers will be saved to your Nectar Connect account.
    When will I receive new offers?
    Answer
    New offers will be regularly updated. Keep checking www.nectar.com/nectar-connect to view your latest offers.
    Are there specific terms and conditions for each offer I activate?
    Answer
    Yes, retailers set their own conditions for offers. For example, if an offer is available both online and in store or online only; the number of points per £ offered; the maximum number of points that can be earned; expiry date; etc. To find out more about specific offer T&Cs, click on the ’show offer’ link.
    Can I shop online and in-store?
    Answer
    This is dependent upon the offer terms and conditions set by the retailer. Some offers will be applicable both online and in-store, some online-only, and some in-store only. Simply check the offer terms and conditions prior to making your purchase.
    How many times can I collect points on an offer?
    Answer
    Points are collected once per activated offer.
    I have a joint bank account. Can I still use Nectar Connect?
    Answer
    Yes, if two of you share a joint bank account you can both connect your individual Nectar cards to collect points, and you will both receive offers. The first person to activate and use an offer will receive the points into their Nectar account – you won’t both receive points.
    How long will it take for my Nectar points to reach my account? 
    Answer
    It can take up to 25 calendar days to award the points, but in most instances they will be awarded sooner than this.
    What happens if I am missing points? 
    Answer
    On some occasions it can take up to 25 calendar days to award the points. If after this time your points are still missing or if you believe points have been incorrectly awarded to your account, please contact the Nectar Customer Service team.
    I can’t see any offers.
    Answer
    We update offers regularly. If your offers have expired, you can check these in your account settings:

    1. Click on the Settings Cog in your dashboard

    2. Select ‘Expired Offers’

    3. View all the offers which have now expired to check your points have been awarded

    If you have activated all your offers, check back regularly to view any new offers. Your activated offers can be found in the ‘Activated Offers’ section on your dashboard.
    Why is the balance in my Nectar account Activity different to my Nectar Connect points balance?
    Answer
    In your Nectar Connect account activity you can view all the offers we’ve updated for your purchases with the retailers. These are a cumulative balance since you joined Nectar Connect.

    Your balance in your Nectar account Activity displays a full view of your transactions and redemptions across all Nectar programme partners.
    I want to change the bank account I link to Nectar – how do I replace one bank account with another?
    Answer
    You can delink a bank account in your Nectar Connect dashboard by clicking on the bank logo and selecting ‘Remove Bank’.

    Before doing this you first need to add an alternative bank account, and then remove the existing one. You always need at least one bank account linked to Nectar in order to remain in the Nectar Connect programme.

    It’s easy to add a new bank. Just click on the plus (+) sign next to your current bank in your Nectar Connect dashboard, select your new bank, and follow the on-screen instructions.

    If you remove all existing linked bank accounts and do not add a new one, you will be removed from the Nectar Connect programme (see next question for more details).
    How do I opt-out of nectar Connect? 
    Answer
    To permanently leave Nectar Connect you will need to delink ALL of your linked bank accounts.

    You can remove each bank account in your Nectar Connect dashboard by clicking on each bank logo and selecting ‘Remove Bank’. Once you have done this and closed down your browser you will be removed from the Nectar Connect programme. This means all links between Nectar and your bank account(s) will be severed.

    If you wish to re-join Nectar Connect at any point after this, you will have to go through the full sign-up journey again.
    Why do I have reminders my connection needs to be re-authorised?
    Answer
    Under the current Open Banking regulations (that allow us to operate Nectar Connect) a customer has to re-authorise each bank account connection every 90 days from the date of the original connection. We will notify you ten days before this needs to happen, and again two days before. We will ask you to click on the relevant bank logo and we will take you to your bank to re-authorise the connection with Nectar Connect. You can re-authorise this connection at any time.
    I’ve lost my Nectar card – does it stay connected to my bank?
    Answer
    You need to contact Nectar to report your Nectar card as lost or stolen and we will issue you with a new card. We will automatically update your Nectar Connect details with this new Nectar card so your bank link(s) will remain in place.
    Will my data be safe? 
    Answer
    All your transactional data sits in a secure bank-grade environment. We work with a specialist company called TrueLayer who is regulated by the Financial Conduct Authority (FCA) to act as an Authorised Payment Institution (API) to provide Account Information Services (AIS). In other words, TrueLayer works on behalf of Nectar and acts as a messenger between us and your bank.

    For more information visit: https://www.fca.org.uk/consumers/account-information-and-payment-initiation-services.
    I have further questions, where can I find out more? 
    Answer
    Check out our Frequently Asked Questions listed here, or visit www.nectar.com/contact for details on how to contact Nectar customer services.
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    Missing points

    I'm missing Nectar points for my online shopping — what do I do?
    Answer
    Here's a handy troubleshooting guide if you're missing points for an online purchase.

    1. Check how much time has passed, as points from online purchases can take 35 days to show on your account. Some partner brands wait until after your cooling-off period has passed — so if you're missing points for a financial product or credit card based service, it's best to add another 14 days to that period.

    2. If it's been more than 35 days, the item you bought may have been excluded from collecting points. To see if that's the case, just search for the brand you bought from on the Nectar website and click 'terms and conditions'.

    3. Did you delete your cookies or set your browser to private mode when you were shopping? If we can't track your purchase, we can't add your points.

    4. Did you switch to another referral site such as Quidco half way through your purchase? If we lose track of your shopping, we can't add your points.

    If you've checked and still need some help, please chat with us so we can sort things out for you.
    I’m missing Nectar points on my Sainsbury's receipt — what do I do?
    Answer
    Here's a handy troubleshooting guide if your receipt shows fewer points than expected.

    1. Check your Nectar points online. We show your previous five transactions and spends on your home page, next to your offer stream. If you share your Nectar card with someone else and they've spent some points, you'll see it here. For an overview of the last 30 days, simply click on 'Full Statement'.

    2. If you go shopping every day, wait for 48 hours and then check your points online. It can take a bit of time for your account balance to update, so the points on your receipt may have been out of date.

    3. Bonus points don't show up separately when we add them, so there's a chance you didn't notice that your points have increased.

    If you've tried these steps and still need some help, please chat with us so we can sort things out for you.
    I've loaded an app offer to my card and made the purchase, but I haven't got the points. What do I do?
    Answer
    Here's a handy troubleshooting guide if you're missing points for an app offer.

    1. Check how much time has passed, as points from app offer purchases can take 28 days after the offer's ended before they show on your account. You can see the expiry date just below the 'Offer Active' button on the offer page.

    2. If it's been more than 28 days, the item you bought may have been excluded from collecting points. To see if that's the case, just check the offer terms and conditions.

    If you've checked and still need some help, please chat with us so we can sort things out for you.
    My bonus points aren't showing on my Sainsbury's till receipt?
    Answer
    Your receipt shows 1 point per pound points, plus bonus points from any paper coupons.
    Points collected on offers selected through the app or website will be shown in the app or on the website. The app will also show 1 point per £1 points and 1 point per 1 litre points, but with a day’s delay.
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    Collecting points

    Where can I collect points online?
    Answer
    We're proud to work with more than 300 online partners — and we're adding more all the time.
    Can I collect points if I live outside the UK?
    Answer
    As Nectar is a UK loyalty programme, you'll need to register your card at a UK address in order to take part.

    This includes:
    - England, Scotland, Wales and Northern Ireland,
    - the Channel Islands and
    - the Isle of Man.

    Sorry, but we can't register:
    - BFPO addresses,
    - PO boxes or
    - addresses in overseas territories such as Gibraltar.

    If you live outside the UK but you come here often, perhaps you've got family or friends who'd be happy for you to use their address?
    What are bonus points?
    Answer
    Bonus points are a special offer to help you boost your points balance and get to the rewards you want faster. To see what's available for you right now, just login to 'My Nectar' or download the Nectar App.
    What’s my point balance?
    Answer
    We show you your points balance each time you log in to the Nectar app or on nectar.com. Some partners also include it on their receipts.

    In your online account you can also see your recent transactions in the "Activity" section in the card menu.
    Do Nectar points ever expire?
    Answer
    There's no automatic expiry date for Nectar points. But if you don't collect or spend any points for a year, we assume you no longer want to take part in the Nectar programme and close your account.
    How many points do I collect for each £1 spent online?
    Answer
    How many points you collect depends on the partner you buy with. At the top of their page, each brand tells you clearly how much you can collect:
    - At most partner online shops, you'll collect 2 points for each £1 you spend.
    - For memberships or contracts, you'll collect a fixed rate of points, for example 1,000 points when you sign up for a mobile phone contract.
    - We also have weekly bonus points for you. To take us up on the offer, just select it and we'll send you straight to the right shop.
    Do I get points online if I don't accept cookies?
    Answer
    No, we need to be able to place cookies on your device so we can see that you're shopping and give you the points. Not to worry though, the cookies are safe and we respect your privacy. Read more about Nectar cookies.
    I forgot to swipe my card, can I claim my points?
    Answer
    It depends where you forgot to swipe, and how much time has passed since then.

    Sainsbury's will add points from up to two receipts if you return within 14 days. Just take your till receipt and Nectar card to the store where you forgot to swipe.

    If you’ve shopped with one of our online partners, they don't offer points if you didn't go through the Nectar website at the time. Because we know it's easy to forget, we've made the Nectar Toolbar to remind you when you're on a shopping site where you can collect points.
    Download the Nectar Toolbar
    Can I collect points at Sainsbury’s Travel Money bureaux?
    Answer
    Travel Money purchases do not qualify for Nectar points, however from time to time we do offer promotions where you can collect Nectar points on qualifying transactions.
    How can I collect points in a petrol filling station?
    Answer
    You collect points in different ways depending on the type of petrol station you're at. Look for signs which tell you whether you can swipe your plastic Nectar card at the pump, or scan your plastic or digital Nectar card at at the counter. If you're at an Esso station, you could also link your Nectar app with Esso's app to automatically collect points when you pay.
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    Spending points

    How do I spend my points?
    Answer
    There are many ways to spend your points — meals out, some holiday reading, or money off your next purchase at your favourite shop. There's a great overview of ways to redeem on our website. Or download the Nectar App to stay up to date when you're out and about. Choose your reward and then swipe your card, spend online or use your voucher as instructed. Enjoy!
    What's a voucher code?
    Answer
    We use voucher codes to give you money-off-discounts when you buy from certain partners online.

    They're really easy to use:
    1. Choose the one you'd like to redeem
    2. Click 'shop now'
    3. Put in your Nectar card number
    4. Complete your purchase as usual
    5. Enjoy your reward
    Can I use my points to buy vouchers?
    Answer
    There are many ways to spend your points — and in most cases, you just swipe your card at the till or put in your card number online.

    For a full overview of ways to redeem, check our website or download the Nectar App to stay up to date when you're out and about. Choose your reward and then swipe your card, spend online or use your voucher as instructed. Enjoy!
    I've spent points on an eVoucher, but it hasn't come through. What can I do?
    Answer
    Some eVouchers will appear in your wallet immediately — such as Vue and Caffé Nero. Other partners process your voucher overnight, so it may be worth checking the details for the one you chose.

    If you haven't got your eVoucher after 24 hours, please chat with us and we'll sort things for you.
    I've spent my points on some online shopping, but it hasn't arrived. Where do I get help?
    Answer
    Please get in touch with the online shop directly with any questions, returns or comments about your order. They'll be able to explain and sort things for you.
    I haven't got the text message with the code. What do I do?
    Answer
    The code usually arrives within seconds, but we've heard of rare cases where it took up to 24 hours. If it doesn't arrive at all, we probably have an old mobile number for you. You can check and update it when you log into your Nectar account. Or you can chat with us and we can sort things for you.
    How do I spend points on eBay?
    Answer
    Web:
    1. Link your eBay and Nectar accounts here (if you haven’t already)
    2. Once you have linked your accounts, head over to the Nectar page on My eBay. You will find this in the top bar of the eBay website on the left-hand side.
    3. Click ‘Create Voucher’ and select how many Nectar points you would like to swap, minimum 500 points for £2.50.
    4. Your voucher is then available to select at check out on eBay.

    App:
    1. Go to My eBay in the eBay app, and click Nectar
    2. Follow the instructions to link your Nectar account (if you haven’t already)
    3. Once you have linked your accounts, head to the Nectar page on My eBay
    4. Click ‘Create Voucher’ and select how many Nectar points you would like to swap, minimum 500 points for £2.50.
    5. Your voucher is then available to select at check out on eBay.
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    Offers

    How can I make sure I don't miss out on the best offers?
    Answer
    We'll tell you about offers that we think you'll like in our email newsletter, at nectar.com and in the Nectar app. If you often collect and spend points while you're out and about, the app's a handy way to have your offers with you, whatever your plans.

    Head over to the App Store or Google Play and give it try.
    How often do my offers change?
    Answer
    We will tell you about offers that we think you'll like in our email newsletter, at nectar.com and in the Nectar app. If you often collect and spend points while you're out and about, the app's a handy way to have your offers with you, whatever your plans.

    Head over to the App Store or Google Play and give it try.

    The frequency and redemption period of Digital Nectar coupons may vary from time to time.
    How can I stay up to date on Nectar offers?
    Answer
    Be the first to know about new ways to collect and spend points and sign up for our email newsletters. We also share exciting updates through our Twitter account @nectar. And for all your personalised offers in one place download the Nectar App. We'll give you new offers, so you see at a glance what’s on offer and reap your rewards. We've found it really handy on the go — because we collect and spend a lot of points when we're out and about.

    Head over to the App Store or Google Play and give it try.
    What are ‘Offers’ and how do I choose them?
    Answer
    In the ‘Offers’ section you’ll see offers that we’ve tailored to you, based on what you buy the most. Before you shop, save the offers you fancy, and ignore the ones you don’t. We’ll get the hint. When you shop your offers (before the expiry date) online or scan your card at the till, you’ll get your points.
    What happens when I don’t shop any of my Sainsbury’s offers?
    Answer
    Remember you still get ‘1 point per £1’, just like you’re used to. Exclusions apply.
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    Nectar Notifier

    What is the Nectar Notifier?
    Answer
    Nectar Notifier was a web browser extension which reminded you that you could collect points with the participating brands of the Nectar Notifier programme when doing your online shopping. As of 26 May 2023, Nectar Notifier is no longer supported.

    You can continue to collect points on your online shopping through the Nectar website or app by searching for your favourite brands and clicking “Shop online”.
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    Nectar App

    What can I do with the Nectar app?
    Answer
    With the Nectar app you can access your digital Nectar card, get even more discounts with personalised prices at Sainsbury’s and offers from brands you’ll love, plus collect even more points. Download the app at App Store or Google Play.
    How do I stop receiving push notifications from Nectar?
    Answer
    If you have an Android device you can change this in your Nectar app settings. For iOS you can change this in your device settings.
    How do I stop Nectar tracking my location information?
    Answer
    For both Android and iOS you can change this in your device settings.
    What does the 'Nectar activity is running' notification mean?
    Answer
    As part of Android Oreo & plus devices, Google has introduced a new feature called notification channel, this channel informs users about any light-weight jobs running in the background and what app is running it.
    How do I scan my digital card at the till  using the ‘Nectar’ app?
    Answer
    Instead of swiping your plastic card, go to the ‘Card’ section in the app and you’ll see a barcode. At a self-service till, when prompted to use your Nectar card, face your phone screen and squared barcode towards the scanner. You can tap the barcode to make it bigger if you need to. Move it around until it’s scanned, and just like that, you’ve got your Nectar points.
    If someone’s scanning your items through for you, they’ll have a scanner next to the Chip and Pin machine that you can use.
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    Registration

    How do I get a Nectar card?
    Answer
    You can join Nectar here or download the Nectar app to get a digital Nectar card. Or you can request a plastic card in the Nectar app or online, by going to 'Your account' and selecting 'Support'.
    How do I register my Nectar card?
    Answer
    To register your card, just click here. Put in the last 11 digits of your Nectar card number (everything after '3000') and follow the simple steps. Once you have completed registration you can manage your personal details, see how you've collected or spent points and opt into special offers and promotions.
    How do I set up a Business account?
    Answer
    Here's where you can sign up to collect Nectar points for your business. Just click here and follow the simple steps. If you picked up a card in store, you can activate it there. And if you've already got a personal Nectar card, you can link it to Nectar Business. Want to find out more about Nectar Business first? Click here
    We share a Nectar account and I’ve just got an additional card. How do I register it online?
    Answer
    To register your card, just click here. Put in the last 11 digits of your Nectar card number (everything after '3000') and follow the simple steps. Once you have completed registration you can manage your personal details, see how you've collected or spent points and opt into special offers and promotions.
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    Card Queries

    If my card is lost, damaged or stolen, how can I order a replacement card?
    Answer
    If your card is lost or damaged, you can request a replacement card in the Nectar app or online, by going to 'Your account' and selecting 'Support'. In the meantime, you can continue using the digital card, which lives in your Nectar app. If your card is stolen, please contact us here. We'll issue you a new card number, which you'll need to relink online.
    My card is 'blocked' in Sainsbury's — what does that mean?
    Answer
    Here’s a handy troubleshooting guide if you got a 'blocked card' error message at Sainsbury's.
     
      1. Have you swiped your card at that Sainsbury's store in the last 12 months? If it's been longer, or if this was the first time you swiped there, the store doesn't yet know your card. 24 hours after your first swipe, you'll be able to see your balance and spend your points there.
     
      2. Have you registered your card online? To register your card, just click here. Put in the last 11 digits of your Nectar card number (everything after '3000') and follow the simple steps. Once you have completed registration you can manage your personal details, see how you've collected or spent points and opt into special offers and promotions.
     
      If you’ve tried these steps and still need some help, please get in touch so we can sort things out for you.
    I’ve noticed my Nectar card is a different purple than some I see in store. Can I continue to swipe mine to collect points?
    Answer
    Yes, you can continue to use your original Nectar card we've just brightened up with our new style.
    Why have I not been sent a Nectar card?
    Answer
    We're taking steps to reduce our plastic waste, so we don't send physical Nectar cards automatically any more. But, if a plastic card is the right option for you, you can request one in the Nectar app or online, by going to 'Your account' and selecting 'Support'.
    Can I have a Nectar key tag?
    Answer
    Yes, you can request a key tag in the Nectar app or online, by going to 'Your account' and selecting 'Support'.
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    Account Queries

    Can I create a joint Nectar account?
    Answer
    Yes, up to 99 card holders can share the same account. 

    Combining existing cards
    If you're the main card holder for your account, we can close your existing card and combine the points you've collected into a shared account.
     
    Adding family and friends who don't yet have a card
    We can add new Nectar cards to your account, and you'll all share the same points balance. To add someone to your account, you need to be the main card holder. Just chat with us and we’ll get it sorted for you.
    How do I remove a cardholder from my account? 
    Answer
    To remove someone from your account, just chat with us and we'll get that sorted for you. Or if you just want to prevent them from spending points, we can change their settings so you still collect points together—but only you can spend them.
    We’ve got more than one Nectar card in the family. How can I combine them into a shared account?
    Answer
    Yes, up to 99 card holders can share the same account. 

      Combining existing cards
      If you're the main card holder for your account, we can close your existing card and combine the points you've collected into a shared account. 

      Adding family and friends who don't yet have a card
      We can add new Nectar cards to your account, and you'll all share the same points balance. To add someone, you need to be the main card holder for that account. Just chat with us and we’ll get it sorted for you.
    How can I manage my Nectar account online?
    Answer
    If you register your Nectar card online, you can manage your personal details, see how you've collected or spent points and opt into special offers and promotions. 

    To register your card, just go to www.nectar.com/login. Put in the last 11 digits of your Nectar card number (everything after '3000') and follow the simple steps.
    Help! I'm trying to login to my Nectar account but the code you sent me doesn't work.
    Answer
    To keep your points safe, the code we send you only works for a few minutes. If it's not accepted, just request a new one through the website and enter it straightaway.
    What is the Wallet?
    Answer
    When you spend your points on a voucher code, we store it in your Wallet. It's easy to find so you needn't search your emails when you want to use it.
    We use Nectar Business at work. Can I use the points for my personal Nectar account?
    Answer
    Sorry to disappoint you — the points you collect with a Nectar Business card belong to the business that paid for the item or the service.
    How do I close my account?
    Answer
    We’re sorry to hear you want to close your account. Contact a member of our team who can do this for you.
    My relative has died – can I close their account?
    Answer
    Yes, please get in touch with us if you're the legal heir.
     
    If there are more than 5,000 points on the account, we'll need written confirmation from the executor of the will.
     
    Please send it to us at:
      Freepost RRXL-TGET-CGZX
      Nectar
      Clipper Boulevard
      Dartford
      DA2 6QB
     

      We can then close the card and move the points to a different account.
    How can I stop getting Nectar emails?
    Answer
    If you've got a Nectar card, you can change your preferences by logging into your online account. If you haven't got a card, we're sorry about the error. Please get in touch with us so we can remove your email address from our list.
    How do I change my password?
    Answer
    If you're logged in, it takes only a few clicks to change your password.
     
      If you've forgotten your password, it's easy to reset it.
     
      1. Go to the Nectar login page
      2. Click on the link ‘Forgot your password?’
      3. Check that your email address is correct and continue.
      4. To keep your account safe, we'll send a secure link to your email. When you click on that, you'll be able to choose a new password.
     
      That's it! We'll take you to the login screen. Enter your new password and you’re ready to browse.
    How do I reset my Nectar password?
    Answer
    If you've forgotten your password, it's easy to reset it.
     
     
      1. Go to the Nectar login page
      2. Click on the link ‘Forgot your password?’
      3. Check that your email address is correct and continue.
      4. To keep your account safe, we'll send a secure link to your email. When you click on that, you'll be able to choose a new password.
     
      That's it! We'll take you to the login screen. Enter your new password and you’re ready to browse.
    What is a verification code?
    Answer
    A verification code also known as two-factor authentication (2FA) or 2-step verification, is a security layer in addition to your username and password. Nectar uses verification codes to keep your points safe, when making changes to your account or redeeming points online.
    I’m receiving an error saying the code I’ve entered is invalid?
    Answer
    To keep your points safe, when making changes to your account or redeeming points online, we send you a code via email or text message (SMS). The code only works for a few minutes. If it's not accepted, just request a new one through the website and enter it straightaway. Remember to always use the most recent code we’ve sent you as this cancels the previous code. If you’ve tried too many times to retrieve or enter the code, we’ll block your account just to keep it safe. Don’t worry, just chat with us and we’ll get you online in no time!
    I’ve forgotten my Nectar card number?
    Answer
    Your Nectar card number is an 11 digit number you can see on the Nectar app or website, or on your physical card. You can also retrieve your Nectar card number here.
    I don't have my card yet, how do I find my Nectar number?
    Answer
    It’s easy to get back online, just retrieve your card number here. We’ll ask you a few questions and text you a code to your mobile just to check it’s you! Then you’ll be back online in no time.
    Where do I find my Nectar card number?
    Answer
    Your Nectar card number is an 11 digit number you can see on the Nectar app or website, or on your physical card. You can also retrieve your Nectar card number here.
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    Personal Details

    How do I update my personal information?
    Answer
    The easiest way to update your details is though your online account. There, you can change your name, email address and address. All you need to do is log in and click on "Personal Details" in the menu. Go to your online account.
    My address isn't recognised — what should I do?
    Answer
    If you live in a new property, we may not yet be able to find the details. We're sorry you can't manually update your address online right now — this is coming soon, so watch this space. In the meantime, you can chat with us and we can get this changed for you.
    I've had an error message saying my 'personal data is not validated'. What does that mean?
    Answer
    If you get this message when you're trying to register or set up your online account, just chat with us and we'll be happy to sort this for you.
      The reason you see the message could be that you've got more than one account with us. We recognise you from your email address and mobile number, so if they're used on more than one Nectar card, we can't 'validate' your details.
    Do you sell my personal data?
    Answer
    No, we don't sell any personal data here at Nectar. Our Privacy and Data Protection policy is strict — and we like it that way. After all, we're all about saying thank you.
    How do I report a scam or suspicious email received posing as Nectar?
    Answer
    Anyone can be targeted (not just Nectar customers) and these fraudulent emails or texts often request personal information or ask you to confirm information. It might be a scam when…
    • The message asks for personal information like your bank or payment details, username or password.
    • The sender’s email address looks suspicious.
    • There’s a sense of urgency, like a threat that your account will be closed unless you take immediate action.
    • The message has a generic greeting such as ‘Dear customer.'
    • You weren’t expecting it.
    If you’re worried, don’t click on any links, open any attachments or forward to anyone else. Please forward any suspicious emails or screenshots to scams@nectar.com
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    Nectar Donate

    What is Nectar Donate?
    Answer
    This is our newest charity offering which we have created in partnership with Crowdfunder. It offers collectors the ability to donate their points to a huge selection of local and regional charities and good causes across the UK. All points donated by collectors will be converted into funding for the chosen charitable organisations on the platform.
    How do I donate through Nectar Donate?
    Answer
    All you will need to do is create an account with Crowdfunder and link your Nectar account to this (you will be prompted during registration to complete this). From here, just explore the charities available to you through https://www.crowdfunder.co.uk/nectar-donate, and once you have decided on your chosen charity click ‘Donate’ to be taken through to the payment page where donating via Nectar points will available as an option.
    How can I find out what charities are available on Nectar Donate?
    Answer
    It is super easy to search and see what charities you can donate to. Simply, visit https://www.crowdfunder.co.uk/nectar-donate and click ‘Explore Causes’ to access the search functionality to see what causes and charities you can donate your points to.
    Is there a minimum donation amount?
    Answer
    Collectors will be able to donate from 200 Nectar points (which is the equivalent of £1). From that point any subsequent donations will need to be made in increments equivalent to £1.
    Does the charity receive all of my donation amount?
    Answer
    Yes, every single Nectar point donated will turn into money in the pocket of your chosen charity to support the good work they do. There are no hidden fees on Nectar donations made through Crowdfunder.
    Can Gift Aid be claimed on Nectar points donations?
    Answer
    Unfortunately, it will not be possible to claim Gift Aid on any donation made via points.
    There is a charity I love which currently isn’t on Nectar Donate, how can I ensure they join the platform?
    Answer
    If the charity you wish to support isn’t on Crowdfunder please email support@crowdfunder.co.uk and if appropriate we will reach out to the charity inviting them to take join the programme.
    How long will it take for my donation to reach the charity?
    Answer
    A donation can take up to 8 weeks to reach your chosen charity from either a project close date or a pledge date depending on how the charity has set up their fundraising campaign and when your donation is made within our payment cycles.
    Can I have multiple accounts linked to my Crowdfunder profile?
    Answer
    You can only have one Nectar account linked to your Crowdfunder account at any given time.
    I want to change the Nectar account linked to my Crowdfunder profile – how do I replace one card with another?
    Answer
    You can delink your Nectar account by logging into your Crowdfunder account, and then clicking the ‘Edit Profile’ button. From here you can then access the “Nectar Account” section, which will bring up your existing account details, simply, click the bin icon to remove that card. Once this has been completed you will be prompted to link your new account.
    Can I complete my donation using both my card and Nectar points?
    Answer
    Currently, this functionality is not available, and you will need to choose between card or points to donate to charities. However, this is something we would like to introduce in the future.
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    Live chat

    Chat live

    If you're having problems logging in, our support team are ready to help you via online chat. We're available 9am-5.30pm Monday to Friday and 9am-5pm on Saturday.

    Chat live now

    Phone us

    Phone us

    We are available Mon-Fri 9am-5.30pm and 9am-5pm on Saturday.
    0344 numbers are charged at local rates. Dependent upon your provider, calls to 0344 numbers are included in talktime bundles.

    Call 0344 811 0811

    BSL video call

    BSL video call

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