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Popular questions
My Nectar Prices
What is My Nectar Prices?
Answer
My Nectar Prices is a new pricing proposition that offers digital Nectar customers all-year-round access to a unique set of discounts on products handpicked for them.
How can I become a digital Nectar customer?
Answer
You can register digitally with Nectar online at www.nectar.com or download and register your card on the Nectar App.
How can I get My Nectar Prices on my shopping?
Answer
To browse the products available to you, sign into your account on the Nectar app or via www.nectar.com. Then, simply head to your nearest Sainsbury's store and purchase the exact product using SmartShop (via the SmartShop app or handset). Your discount will be automatically applied at checkout. There is no need to opt-in or save your Nectar Prices.
What is SmartShop?
Answer
SmartShop is an in-store shopping feature that lets you scan and bag your items as you go! This means you'll be able to skip the checkout queues and be on your way in no time. For more information, please visit smartshop.sainsburys.co.uk.
I have just signed up to Nectar. Will I receive My Nectar Prices straight away?
Answer
Yes, so long as you have signed up via the Nectar app or www.nectar.com. Remember, the more you shop the more tailored your discounted products will become.
Why are My Nectar Prices different from other people?
Answer
My Nectar Prices are tailored to each customer based on their shopping habits. Remember, the more you shop, the more tailored your discounted products will become.
Do My Nectar Prices expire?
Answer
Yes, the validity period of each price is shown in the Nectar app or on www.nectar.com.
Is there a limit on how many times I can buy a product at a Nectar Price?
Answer
No, there is no limit to how many times you can purchase the product within the validity period.
Are My Nectar Prices available only on Sainsbury's own-brand products?
Answer
My Nectar Prices are available across both branded and Sainsbury’s own-brand products.
Will I still earn Nectar points on items that have a My Nectar Price?
Answer
Yes.
Will I still receive my regular points offers on items via the app / Nectar.com?
Answer
Yes.
The price in store is less than My Nectar Price. What will I be charged?
Answer
Customers will always receive the lowest available price.
How can I check that I received my discounts?
Answer
You will be able to identify your discounts as you shop in-store using SmartShop. These will be shown as and when you scan a relevant product on the handset or app.
I don’t use the Nectar app. How can I still access My Nectar Prices?
Answer
Customers who wish to use their plastic Nectar card can still access their Nectar Prices via www.nectar.com.
I've got a Nectar Price on a product, but it's not in stock in my local store. Why?
Answer
We try our best to ensure that customers are only presented with My Nectar Prices on products available in stores they have recently shopped in. Some products may be unavailable at certain times, and we apologise for any inconvenience this may cause.
Is this available in Northern Ireland?
Answer
Yes, this is available across the United Kingdom.
Are there any product exclusions?
Answer
Products are subject to exclusions throughout the year. My Nectar Prices are not available at groceries online, concessions or tobacco kiosks, petrol stations, Argos, Habitat or Tu clothing.
I've mistakenly bought this item instead of an item with a My Nectar Price. Can I swap this?
Answer
So long as the Nectar Prices remain valid, customers can return the item and re-purchase the replacement in-store.
Why do My Nectar Prices have different expiry dates?
Answer
The validity period of each Nectar Price may vary depending on the product.
I share an account with someone else. How will My Nectar Prices be personalised?
Answer
Where more than one Nectar card is linked to a Nectar account, My Nectar Prices will be personalised to the shopping activities of the primary Nectar account holder.
Do I have to use the SmartShop app, or can I use the handset?
Answer
Customers can choose to use either the SmartShop app or the handset.
Can I get a My Nectar Prices on products from other Nectar partners?
Answer
No, My Nectar Prices are only available at Sainsbury’s.
It says My Nectar Prices are unavailable. What does that mean?
Answer
Unfortunately, this means that the service is currently down. We are working hard to get this back up and running and we’re sorry for any inconvenience this may cause.
If the service is down, will I still receive my discounted Nectar Price?
Answer
If My Nectar Prices is unavailable, continue to shop as usual. We will identify where you have missed out on a discount and issue you a cash refund voucher via the Nectar app for use on a future purchase in-store. To redeem this voucher, simply swipe the voucher at the till when you next checkout in-store.
My ID Queries
What is My ID?
Answer
My ID is a service that makes accessing and managing your account easier.
No more need to look for your Nectar card number. With My ID you’ll log in to Nectar just with your email address and password.
There’s no change in how you collect points and no need to get a new Nectar card either.
Doing your Sainsbury’s shopping online?
With My ID you can log in to Sainsbury’s using the same email address and password you use for Nectar. This is just the first step in making it easier to manage multiple accounts.
No more need to look for your Nectar card number. With My ID you’ll log in to Nectar just with your email address and password.
There’s no change in how you collect points and no need to get a new Nectar card either.
Doing your Sainsbury’s shopping online?
With My ID you can log in to Sainsbury’s using the same email address and password you use for Nectar. This is just the first step in making it easier to manage multiple accounts.
Why are we doing this and what are the benefits?
Answer
We want to make accessing and managing your account as easy as possible.
Quick and easy login
We’re introducing a simple email login so you don’t have to look for your Nectar card number anymore. You can also use your Nectar login details to quickly register for Sainsbury’s online if you don’t already have an account.
Security you can trust
You can be sure your information will always be safe with our industry-leading technology.
The first step in making things fuss free
Quick and easy login
We’re introducing a simple email login so you don’t have to look for your Nectar card number anymore. You can also use your Nectar login details to quickly register for Sainsbury’s online if you don’t already have an account.
Security you can trust
You can be sure your information will always be safe with our industry-leading technology.
The first step in making things fuss free
- • In future, when you update your personal details in Nectar they will also update in your Sainsbury’s account (if you have one)
- • Soon you’ll be able to use your Nectar login details to log in or register to Sainsbury’s SmartShop
Does My ID affect my points or Nectar card?
Answer
Not at all. There are no changes in how you collect and redeem your points across our partners, and there’s no need to get a new Nectar card.
I don't know which email address to use for login.
Answer
To log in to Nectar, you need to use the email associated with your Nectar account. This is the same email address you get your Nectar offers to.
Will I only need my email address to login?
Answer
You will only need your email address and password to login. However please bear with us during the transition phase where you will need to use both email address and card number, along with your password. This is only temporary.
Is my personal data safe?
Answer
Yes. In line with data protection regulations, we’re committed to not misusing your personal data. Our Privacy and Data policy is strict - and we like it that way.
Do I need to do anything now?
Answer
No, we’re setting everything up for you. Unless you’d like to change the email address associated with your Nectar or Sainsbury’s accounts, there’s nothing you need to do.
Just remember to use the email associated with your Nectar account when prompted on the login page.
Just remember to use the email associated with your Nectar account when prompted on the login page.
What happens if I’m not prompted to use my email address at login?
Answer
You may not get a prompt until late September as we’re phasing the rollout of My ID.
If you’re already logged in to the app or website, you won’t get prompted. Feel free to try logging out and see if you get prompted when you’re about to log in again.
If you’re already logged in to the app or website, you won’t get prompted. Feel free to try logging out and see if you get prompted when you’re about to log in again.
What does it mean if I use different email addresses for Nectar and Sainsbury’s Groceries?
Answer
You will continue to use separate login details for both accounts.
How do I benefit from the My ID shared log in?
You can update your email addresses to be the same on both accounts until 23 August. We’ll then set up your shared My ID log in so you’re able to manage your accounts more easily.
How do I benefit from the My ID shared log in?
You can update your email addresses to be the same on both accounts until 23 August. We’ll then set up your shared My ID log in so you’re able to manage your accounts more easily.
What does it mean if I use the same email address for Nectar and Sainsbury’s Groceries?
Answer
What exactly will be linked with My ID?
Only your login is shared with the My ID service. In the future your account details (such as name, address, email address) will also sync, but nothing else.
There are no changes in the way we share your Nectar partner transactions with Sainsbury’s, and your communication preferences will not sync between Nectar and Sainsbury’s.
I use the same email address on Sainsbury’s Groceries, but different Nectar card numbers. Will my points be synced?
No, Nectar cards will not be synced, only login details are shared. So the Nectar card linked to your Nectar app and website will remain separate from the one you use for Sainsbury’s Groceries.
I use the same email for both, but different passwords. Which will I use in future?
When we prompt you, you’ll be able to set the same new password for both.
If I change my password on one account will it also change on the other?
Yes, using My ID means that if you update your password on your Nectar account, it will automatically change on Sainsbury’s and vice versa.
Will only having one password be less secure?
No, our My ID service uses secure encryption.
I use the same email address for both but do not want to use the My ID shared login service (for example if you set up an account for a relative). Can I stop this?
If you’d rather not use My ID, simply update one of your accounts so that email addresses are different by 30 August. This way we won’t set up a shared login with our My ID service for you.
Only your login is shared with the My ID service. In the future your account details (such as name, address, email address) will also sync, but nothing else.
There are no changes in the way we share your Nectar partner transactions with Sainsbury’s, and your communication preferences will not sync between Nectar and Sainsbury’s.
I use the same email address on Sainsbury’s Groceries, but different Nectar card numbers. Will my points be synced?
No, Nectar cards will not be synced, only login details are shared. So the Nectar card linked to your Nectar app and website will remain separate from the one you use for Sainsbury’s Groceries.
I use the same email for both, but different passwords. Which will I use in future?
When we prompt you, you’ll be able to set the same new password for both.
If I change my password on one account will it also change on the other?
Yes, using My ID means that if you update your password on your Nectar account, it will automatically change on Sainsbury’s and vice versa.
Will only having one password be less secure?
No, our My ID service uses secure encryption.
I use the same email address for both but do not want to use the My ID shared login service (for example if you set up an account for a relative). Can I stop this?
If you’d rather not use My ID, simply update one of your accounts so that email addresses are different by 30 August. This way we won’t set up a shared login with our My ID service for you.
Nectar Connect
How does Nectar Connect work?
Answer
Nectar Connect lets you collect Nectar points from a wide range of brands you love in 3 easy steps:
1. Connect the bank account(s) you use for your everyday spend to your Nectar account by approving a link with your bank using your bank login details. You can link both credit and debit card accounts.
2. Activate an offer.
3. Use your connected payment card to make a qualifying purchase.
This link with your bank gives us permission to view your payment transaction data to understand your spending habits, target relevant offers to you, and issue points against qualifying purchases. To find out more about what data we collect and how we use it visit: www.nectar.com/about/privacy-and-legal/nectar-connect
Your points are awarded automatically and this can take up to 25 calendar days, but usually less.
Signing up is easiest using your mobile, especially if you have your banking app installed so we can connect your accounts quickly, easily and securely.
1. Connect the bank account(s) you use for your everyday spend to your Nectar account by approving a link with your bank using your bank login details. You can link both credit and debit card accounts.
2. Activate an offer.
3. Use your connected payment card to make a qualifying purchase.
This link with your bank gives us permission to view your payment transaction data to understand your spending habits, target relevant offers to you, and issue points against qualifying purchases. To find out more about what data we collect and how we use it visit: www.nectar.com/about/privacy-and-legal/nectar-connect
Your points are awarded automatically and this can take up to 25 calendar days, but usually less.
Signing up is easiest using your mobile, especially if you have your banking app installed so we can connect your accounts quickly, easily and securely.
What is Open Banking?
Answer
Open Banking is a secure way for you to voluntarily give trusted brands or companies access to your financial information. Doing so could give you a more detailed understanding of all your payment card accounts in one place, allow you to take out loans or other financial products more easily, or help you find new ways to make the most of your money.
Only providers regulated by the Financial Conduct Authority can access your financial information, with your permission. You can find out more information here: https://www.openbanking.org.uk/customers/what-is-open-banking.
Only providers regulated by the Financial Conduct Authority can access your financial information, with your permission. You can find out more information here: https://www.openbanking.org.uk/customers/what-is-open-banking.
Can I connect multiple payment card(s) to my Nectar account?
Answer
It’s easy to add a new bank account. Just click on the plus (+) sign next to your existing linked bank in your Nectar Connect dashboard, select a new bank, and follow the on-screen instructions.
Which payment cards do I need to connect?
Answer
It’s your choice! You can connect one, some or all of the payment cards which you use regularly. The more you connect the easier it is to take advantage of our offers. You can connect both credit and debit card accounts.
Why can’t I find my Bank?
Answer
Most major UK banks are supported by Nectar Connect, so if you don’t see your bank listed, keep checking back as we will add any remaining banks as they become available.
How do I collect points?
Answer
Simply activate an offer and shop with your connected debit or credit card to collect points on that transaction. Refer to the offer T&Cs for more information on offer validity dates, exclusions and any other qualifying criteria.
How do I activate an offer?
Answer
Visit www.nectar.com/nectar-connect to see your personalised offers. To activate an offer, simply click activate offer / load to card. Activated offers will be saved to your Nectar Connect account.
When will I receive new offers?
Answer
New offers will be regularly updated. Keep checking www.nectar.com/nectar-connect to view your latest offers.
Are there specific terms and conditions for each offer I activate?
Answer
Yes, retailers set their own conditions for offers. For example, if an offer is available both online and in store or online only; the number of points per £ offered; the maximum number of points that can be earned; expiry date; etc. To find out more about specific offer T&Cs, click on the ’show offer’ link.
Can I shop online and in-store?
Answer
This is dependent upon the offer terms and conditions set by the retailer. Some offers will be applicable both online and in-store, some online-only, and some in-store only. Simply check the offer terms and conditions prior to making your purchase.
How many times can I collect points on an offer?
Answer
Points are collected once per activated offer.
I have a joint bank account. Can I still use Nectar Connect?
Answer
Yes, if two of you share a joint bank account you can both connect your individual Nectar cards to collect points, and you will both receive offers. The first person to activate and use an offer will receive the points into their Nectar account – you won’t both receive points.
How long will it take for my Nectar points to reach my account?
Answer
It can take up to 25 calendar days to award the points, but in most instances they will be awarded sooner than this.
What happens if I am missing points?
Answer
On some occasions it can take up to 25 calendar days to award the points. If after this time your points are still missing or if you believe points have been incorrectly awarded to your account, please contact the Nectar Customer Service team.
I can’t see any offers.
Answer
We update offers regularly. If your offers have expired, you can check these in your account settings:
1. Click on the Settings Cog in your dashboard
2. Select ‘Expired Offers’
3. View all the offers which have now expired to check your points have been awarded
If you have activated all your offers, check back regularly to view any new offers. Your activated offers can be found in the ‘Activated Offers’ section on your dashboard.
1. Click on the Settings Cog in your dashboard
2. Select ‘Expired Offers’
3. View all the offers which have now expired to check your points have been awarded
If you have activated all your offers, check back regularly to view any new offers. Your activated offers can be found in the ‘Activated Offers’ section on your dashboard.
Why is the balance in my Nectar account Activity different to my Nectar Connect points balance?
Answer
In your Nectar Connect account activity you can view all the offers we’ve updated for your purchases with the retailers. These are a cumulative balance since you joined Nectar Connect.
Your balance in your Nectar account Activity displays a full view of your transactions and redemptions across all Nectar programme partners.
Your balance in your Nectar account Activity displays a full view of your transactions and redemptions across all Nectar programme partners.
I want to change the bank account I link to Nectar – how do I replace one bank account with another?
Answer
You can delink a bank account in your Nectar Connect dashboard by clicking on the bank logo and selecting ‘Remove Bank’.
Before doing this you first need to add an alternative bank account, and then remove the existing one. You always need at least one bank account linked to Nectar in order to remain in the Nectar Connect programme.
It’s easy to add a new bank. Just click on the plus (+) sign next to your current bank in your Nectar Connect dashboard, select your new bank, and follow the on-screen instructions.
If you remove all existing linked bank accounts and do not add a new one, you will be removed from the Nectar Connect programme (see next question for more details).
Before doing this you first need to add an alternative bank account, and then remove the existing one. You always need at least one bank account linked to Nectar in order to remain in the Nectar Connect programme.
It’s easy to add a new bank. Just click on the plus (+) sign next to your current bank in your Nectar Connect dashboard, select your new bank, and follow the on-screen instructions.
If you remove all existing linked bank accounts and do not add a new one, you will be removed from the Nectar Connect programme (see next question for more details).
How do I opt-out of nectar Connect?
Answer
To permanently leave Nectar Connect you will need to delink ALL of your linked bank accounts.
You can remove each bank account in your Nectar Connect dashboard by clicking on each bank logo and selecting ‘Remove Bank’. Once you have done this and closed down your browser you will be removed from the Nectar Connect programme. This means all links between Nectar and your bank account(s) will be severed.
If you wish to re-join Nectar Connect at any point after this, you will have to go through the full sign-up journey again.
You can remove each bank account in your Nectar Connect dashboard by clicking on each bank logo and selecting ‘Remove Bank’. Once you have done this and closed down your browser you will be removed from the Nectar Connect programme. This means all links between Nectar and your bank account(s) will be severed.
If you wish to re-join Nectar Connect at any point after this, you will have to go through the full sign-up journey again.
Why do I have reminders my connection needs to be re-authorised?
Answer
Under the current Open Banking regulations (that allow us to operate Nectar Connect) a customer has to re-authorise each bank account connection every 90 days from the date of the original connection. We will notify you ten days before this needs to happen, and again two days before. We will ask you to click on the relevant bank logo and we will take you to your bank to re-authorise the connection with Nectar Connect. You can re-authorise this connection at any time.
I’ve lost my Nectar card – does it stay connected to my bank?
Answer
You need to contact Nectar to report your Nectar card as lost or stolen and we will issue you with a new card. We will automatically update your Nectar Connect details with this new Nectar card so your bank link(s) will remain in place.
Will my data be safe?
Answer
All your transactional data sits in a secure bank-grade environment. We work with a specialist company called TrueLayer who is regulated by the Financial Conduct Authority (FCA) to act as an Authorised Payment Institution (API) to provide Account Information Services (AIS). In other words, TrueLayer works on behalf of Nectar and acts as a messenger between us and your bank.
For more information visit: https://www.fca.org.uk/consumers/account-information-and-payment-initiation-services.
For more information visit: https://www.fca.org.uk/consumers/account-information-and-payment-initiation-services.
I have further questions, where can I find out more?
Answer
Check out our Frequently Asked Questions listed here, or visit www.nectar.com/contact for details on how to contact Nectar customer services.
Missing Points
I'm missing Nectar points for my online shopping — what do I do?
Answer
Here's a handy troubleshooting guide if you're missing points for an online purchase.
1. Check how much time has passed, as points from online purchases can take 35 days to show on your account. Some partner brands wait until after your cooling-off period has passed — so if you're missing points for a financial product or credit card based service, it's best to add another 14 days to that period.
2. If it's been more than 35 days, the item you bought may have been excluded from collecting points. To see if that's the case, just search for the brand you bought from on the Nectar website and click 'terms and conditions'.
3. Did you delete your cookies or set your browser to private mode when you were shopping? If we can't track your purchase, we can't add your points.
4. Did you switch to another referral site such as Quidco half way through your purchase? If we lose track of your shopping, we can't add your points.
If you've checked and still need some help, please chat with us so we can sort things out for you.
1. Check how much time has passed, as points from online purchases can take 35 days to show on your account. Some partner brands wait until after your cooling-off period has passed — so if you're missing points for a financial product or credit card based service, it's best to add another 14 days to that period.
2. If it's been more than 35 days, the item you bought may have been excluded from collecting points. To see if that's the case, just search for the brand you bought from on the Nectar website and click 'terms and conditions'.
3. Did you delete your cookies or set your browser to private mode when you were shopping? If we can't track your purchase, we can't add your points.
4. Did you switch to another referral site such as Quidco half way through your purchase? If we lose track of your shopping, we can't add your points.
If you've checked and still need some help, please chat with us so we can sort things out for you.
I’m missing Nectar points on my Sainsbury's receipt — what do I do?
Answer
Here's a handy troubleshooting guide if your receipt shows fewer points than expected.
1. Check your Nectar points online. We show your previous five transactions and spends on your home page, next to your offer stream. If you share your Nectar card with someone else and they've spent some points, you'll see it here. For an overview of the last 30 days, simply click on 'Full Statement'.
2. If you go shopping every day, wait for 48 hours and then check your points online. It can take a bit of time for your account balance to update, so the points on your receipt may have been out of date.
3. Bonus points don't show up separately when we add them, so there's a chance you didn't notice that your points have increased.
If you've tried these steps and still need some help, please chat with us so we can sort things out for you.
1. Check your Nectar points online. We show your previous five transactions and spends on your home page, next to your offer stream. If you share your Nectar card with someone else and they've spent some points, you'll see it here. For an overview of the last 30 days, simply click on 'Full Statement'.
2. If you go shopping every day, wait for 48 hours and then check your points online. It can take a bit of time for your account balance to update, so the points on your receipt may have been out of date.
3. Bonus points don't show up separately when we add them, so there's a chance you didn't notice that your points have increased.
If you've tried these steps and still need some help, please chat with us so we can sort things out for you.
I've loaded an app offer to my card and made the purchase, but I haven't got the points. What do I do?
Answer
Here's a handy troubleshooting guide if you're missing points for an app offer.
1. Check how much time has passed, as points from app offer purchases can take 28 days after the offer's ended before they show on your account. You can see the expiry date just below the 'Offer Active' button on the offer page.
2. If it's been more than 28 days, the item you bought may have been excluded from collecting points. To see if that's the case, just check the offer terms and conditions.
If you've checked and still need some help, please chat with us so we can sort things out for you.
1. Check how much time has passed, as points from app offer purchases can take 28 days after the offer's ended before they show on your account. You can see the expiry date just below the 'Offer Active' button on the offer page.
2. If it's been more than 28 days, the item you bought may have been excluded from collecting points. To see if that's the case, just check the offer terms and conditions.
If you've checked and still need some help, please chat with us so we can sort things out for you.
My bonus points aren't showing on my Sainsbury's till receipt?
Answer
Your receipt shows 1 point per pound points, plus bonus points from any paper coupons.
Points collected on offers selected through the app or website will be shown in the app or on the website. The app will also show 1 point per £1 points and 1 point per 1 litre points, but with a day’s delay.
Points collected on offers selected through the app or website will be shown in the app or on the website. The app will also show 1 point per £1 points and 1 point per 1 litre points, but with a day’s delay.
Collecting Points
Where can I collect points online?
Answer
We're proud to work with more than 500 online partners — and we're adding more all the time. Because we know it's easy to lose track, we've made the Nectar Toolbar to remind you when you're on a shopping site where you can collect points.
Download the Nectar Toolbar
Download the Nectar Toolbar
Can I collect points if I live outside the UK?
Answer
As Nectar is a UK loyalty programme, you'll need to register your card at a UK address in order to take part.
This includes:
- England, Scotland, Wales and Northern Ireland,
- the Channel Islands and
- the Isle of Man.
Sorry, but we can't register:
- BFPO addresses,
- PO boxes or
- addresses in overseas territories such as Gibraltar.
If you live outside the UK but you come here often, perhaps you've got family or friends who'd be happy for you to use their address?
This includes:
- England, Scotland, Wales and Northern Ireland,
- the Channel Islands and
- the Isle of Man.
Sorry, but we can't register:
- BFPO addresses,
- PO boxes or
- addresses in overseas territories such as Gibraltar.
If you live outside the UK but you come here often, perhaps you've got family or friends who'd be happy for you to use their address?
What are bonus points?
Answer
Bonus points are a special offer to help you boost your points balance and get to the rewards you want faster. To see what's available for you right now, just login to 'My Nectar' or download the Nectar App.
What’s my point balance?
Answer
We show you your points balance each time you log in to the Nectar app or on nectar.com. Some partners also include it on their receipts.
In your online account you can also see your recent transactions in the "Activity" section in the card menu.
In your online account you can also see your recent transactions in the "Activity" section in the card menu.
Do Nectar points ever expire?
Answer
There's no automatic expiry date for Nectar points. But if you don't collect or spend any points for a year, we assume you no longer want to take part in the Nectar programme and close your account.
How many points do I collect for each £1 spent online?
Answer
How many points you collect depends on the partner you buy with. At the top of their page, each brand tells you clearly how much you can collect:
- At most partner online shops, you'll collect 2 points for each £1 you spend.
- For memberships or contracts, you'll collect a fixed rate of points, for example 1,000 points when you sign up for a mobile phone contract.
- We also have weekly bonus points for you. To take us up on the offer, just select it and we'll send you straight to the right shop.
- At most partner online shops, you'll collect 2 points for each £1 you spend.
- For memberships or contracts, you'll collect a fixed rate of points, for example 1,000 points when you sign up for a mobile phone contract.
- We also have weekly bonus points for you. To take us up on the offer, just select it and we'll send you straight to the right shop.
Do I get points online if I don't accept cookies?
Answer
No, we need to be able to place cookies on your device so we can see that you're shopping and give you the points. Not to worry though, the cookies are safe and we respect your privacy. Read more about Nectar cookies.
I forgot to swipe my card, can I claim my points?
Answer
It depends where you forgot to swipe, and how much time has passed since then.
Sainsbury's will add points from up to two receipts if you return within 14 days. Just take your till receipt and Nectar card to the store where you forgot to swipe.
If you’ve shopped with one of our online partners, they don't offer points if you didn't go through the Nectar website at the time. Because we know it's easy to forget, we've made the Nectar Toolbar to remind you when you're on a shopping site where you can collect points.
Download the Nectar Toolbar
Sainsbury's will add points from up to two receipts if you return within 14 days. Just take your till receipt and Nectar card to the store where you forgot to swipe.
If you’ve shopped with one of our online partners, they don't offer points if you didn't go through the Nectar website at the time. Because we know it's easy to forget, we've made the Nectar Toolbar to remind you when you're on a shopping site where you can collect points.
Download the Nectar Toolbar
Can I collect points at Sainsbury’s travel money kiosks?
Answer
Yes, but you will need to have your old plastic card with you, or ask the colleague to type in your Nectar card number from the app.
Spending Points
How do I spend my points?
Answer
There are many ways to spend your points — meals out, some holiday reading, or money off your next purchase at your favourite shop. There's a great overview of ways to redeem on our website. Or download the Nectar App to stay up to date when you're out and about. Choose your reward and then swipe your card, spend online or use your voucher as instructed. Enjoy!
What's a voucher code?
Answer
We use voucher codes to give you money-off-discounts when you buy from certain partners online.
They're really easy to use:
1. Choose the one you'd like to redeem
2. Click 'shop now'
3. Put in your Nectar card number
4. Complete your purchase as usual
5. Enjoy your reward
They're really easy to use:
1. Choose the one you'd like to redeem
2. Click 'shop now'
3. Put in your Nectar card number
4. Complete your purchase as usual
5. Enjoy your reward
Can I use my points to buy vouchers?
Answer
There are many ways to spend your points — and in most cases, you just swipe your card at the till or put in your card number online.
For a full overview of ways to redeem, check our website or download the Nectar App to stay up to date when you're out and about. Choose your reward and then swipe your card, spend online or use your voucher as instructed. Enjoy!
For a full overview of ways to redeem, check our website or download the Nectar App to stay up to date when you're out and about. Choose your reward and then swipe your card, spend online or use your voucher as instructed. Enjoy!
I've spent points on an eVoucher, but it hasn't come through. What can I do?
Answer
Some eVouchers will appear in your wallet immediately — such as Vue and Caffé Nero. Other partners process your voucher overnight, so it may be worth checking the details for the one you chose.
If you haven't got your eVoucher after 24 hours, please chat with us and we'll sort things for you.
If you haven't got your eVoucher after 24 hours, please chat with us and we'll sort things for you.
I've spent my points on some online shopping, but it hasn't arrived. Where do I get help?
Answer
Please get in touch with the online shop directly with any questions, returns or comments about your order. They'll be able to explain and sort things for you.
I haven't got the text message with the code. What do I do?
Answer
The code usually arrives within seconds, but we've heard of rare cases where it took up to 24 hours. If it doesn't arrive at all, we probably have an old mobile number for you. You can check and update it when you log into your Nectar account. Or you can chat with us and we can sort things for you.
How do I spend points on eBay?
Answer
Here's how to spend points on eBay:
1. Log into eBay and head over to the eBay Nectar page.
2. On the eBay Nectar page, you'll see two boxes. The one on the left tells you if your card and eBay are linked. If they aren't, click the button to link your Nectar card with your eBay account and put in your card number.
3. The box on the right allows you to set up your eBay account to spend points. Click the button saying 'Get started'. You can then log into your Nectar online account by entering your password.
4. Once you've set up your eBay account to spend points, you can issue your vouchers from My eBay. Just enter how many points you'd like to convert and click 'Get it now'.
Our partners at eBay have a great video that shows the process in action.
1. Log into eBay and head over to the eBay Nectar page.
2. On the eBay Nectar page, you'll see two boxes. The one on the left tells you if your card and eBay are linked. If they aren't, click the button to link your Nectar card with your eBay account and put in your card number.
3. The box on the right allows you to set up your eBay account to spend points. Click the button saying 'Get started'. You can then log into your Nectar online account by entering your password.
4. Once you've set up your eBay account to spend points, you can issue your vouchers from My eBay. Just enter how many points you'd like to convert and click 'Get it now'.
Our partners at eBay have a great video that shows the process in action.
Offers
How can I make sure I don't miss out on the best offers?
Answer
We'll tell you about offers that we think you'll like in our email newsletter, at nectar.com and in the Nectar app. If you often collect and spend points while you're out and about, the app's a handy way to have your offers with you, whatever your plans.
Head over to the App Store or Google Play and give it try.
Head over to the App Store or Google Play and give it try.
How often do my offers change?
Answer
We will tell you about offers that we think you'll like in our email newsletter, at nectar.com and in the Nectar app. If you often collect and spend points while you're out and about, the app's a handy way to have your offers with you, whatever your plans.
Head over to the App Store or Google Play and give it try.
The frequency and redemption period of Digital Nectar coupons may vary from time to time.
Head over to the App Store or Google Play and give it try.
The frequency and redemption period of Digital Nectar coupons may vary from time to time.
How can I stay up to date on Nectar offers?
Answer
Be the first to know about new ways to collect and spend points and sign up for our email newsletters. We also share exciting updates through our Twitter account @nectar. And for all your personalised offers in one place download the Nectar App. We'll give you new offers, so you see at a glance what’s on offer and reap your rewards. We've found it really handy on the go — because we collect and spend a lot of points when we're out and about.
Head over to the App Store or Google Play and give it try.
Head over to the App Store or Google Play and give it try.
What are ‘Offers’ and how do I choose them?
Answer
In the ‘Offers’ section you’ll see offers that we’ve tailored to you, based on what you buy the most. Before you shop, save the offers you fancy, and ignore the ones you don’t. We’ll get the hint. When you shop your offers (before the expiry date) online or scan your card at the till, you’ll get your points.
What happens when I don’t shop any of my Sainsbury’s offers?
Answer
Remember you still get ‘1 point per £1’, just like you’re used to. Exclusions apply.
Nectar Toolbar
What is the Nectar Toolbar? Why should I use it?
Answer
The Nectar Toolbar is an add-on to your web browser that helps you collect and spend points:
- Collect up to 200 points per month, simply by using the Toolbar for your online searches. It's got a really sharp search engine, powered by Yahoo! You get 1 point for every 2 valid searches you make.
- No more missing out on points when you shop online: the Toolbar reminds you when you're on a website where you can collect points.
- And to say thank you, we also give you 100 bonus points just for adding the Toolbar to your browser. (You're welcome!)
Download the Nectar Toolbar
- Collect up to 200 points per month, simply by using the Toolbar for your online searches. It's got a really sharp search engine, powered by Yahoo! You get 1 point for every 2 valid searches you make.
- No more missing out on points when you shop online: the Toolbar reminds you when you're on a website where you can collect points.
- And to say thank you, we also give you 100 bonus points just for adding the Toolbar to your browser. (You're welcome!)
Download the Nectar Toolbar
Will I get good results with the Nectar Toolbar Search?
Answer
Yes, we've partnered with Yahoo! to give you the same great search results as on yahoo.com. Plus you'll be collecting points each time you search through the Nectar Toolbar.
Do I need to be logged in to download the Nectar Toolbar?
Answer
No, you don't have to be logged in to download it. We'll ask you to put in your Nectar card number and password in order to activate it though. If you aren't prompted, just click on the little 'Help & Settings' gear wheel on the toolbar, choose 'Toolbar login' and enter your details. The toolbar will remember you and you'll collect points on your searches until you log out. If you'd like to share your Toolbar with someone else, simply log out so they can log in with their account.
How many points can I collect with the Nectar Toolbar?
Answer
The Nectar Toolbar helps you collect and spend points in three ways:
- Collect up to 200 points per month, simply by using the Toolbar for your online searches. It's got a really sharp search engine, powered by Yahoo! You get 1 point for every 2 valid searches you make.
- No more missing out on points when you shop online: the Toolbar reminds you when you're on a website where you can collect points.
- And to say thank you, we also give you 100 bonus points just for adding the Toolbar to your browser. (You're welcome!)
Download the Nectar Toolbar
- Collect up to 200 points per month, simply by using the Toolbar for your online searches. It's got a really sharp search engine, powered by Yahoo! You get 1 point for every 2 valid searches you make.
- No more missing out on points when you shop online: the Toolbar reminds you when you're on a website where you can collect points.
- And to say thank you, we also give you 100 bonus points just for adding the Toolbar to your browser. (You're welcome!)
Download the Nectar Toolbar
When will I get points I've collected through the Nectar Toolbar?
Answer
We take tally of the points you've earned for downloading the Toolbar and making searches at the end of each month. Then it takes up to 28 days for the points to show in your account (it's usually sooner). So, for example, if you downloaded the Toolbar and made searches in August, those points will show in your account by 28 September at the latest.
When you use the Toolbar to collect points for online shopping, we add your points as for any other qualifying online shop.
When you use the Toolbar to collect points for online shopping, we add your points as for any other qualifying online shop.
What do I need to do to collect points for searching via the Nectar Toolbar?
Answer
We can only add points when you're in the UK and for meaningful searches that produce results. You'll collect points when you click on any of the results you get from your search. We've set the Toolbar up so fraudsters can't use automatic search machines, repeat the same search all the time or do nonsense searches to collect points. If you've had an unexpected error message saying that your search was invalid, it usually helps to tweak the search term slightly and then try again.
I've installed the Nectar Toolbar but it's not showing. How can I fix that?
Answer
Here's a handy troubleshooting guide if your Toolbar is hidden or switched off.
If you're using Internet Explorer:
- Choose 'Tools' at the top, then 'Manage Add-ons'.
- Click 'Nectar Toolbar' and 'Enable'.
- You'll see an alert — just click on 'Enable' again to switch the Toolbar on.
- You may need to restart Internet Explorer to see the Toolbar.
If you're using Firefox:
- Click the 'Firefox' button and choose 'Add-ons'.
- Find 'Nectar Toolbar' in the menu and click 'Enable'.
- Restart Firefox.
- If you still can't see the Toolbar, right click on the 'home' button in the top right corner of Firefox and choose 'Nectar Toolbar'.
If you're on Safari
- Hit ⌘ and the comma key to open Safari Preferences.
- Choose 'Extensions' and click on 'Nectar Toolbar'.
- Tick the box to 'Enable "Nectar Toolbar"'.
- If the Toolbar doesn't appear straightaway, restart Safari.
If you surf with Chrome
- Click on the three dots in the top right corner of Chrome and choose 'Settings'.
- Choose 'Extensions', find 'Nectar Toolbar' in the list and tick the 'Enable' box.
If you're using Internet Explorer:
- Choose 'Tools' at the top, then 'Manage Add-ons'.
- Click 'Nectar Toolbar' and 'Enable'.
- You'll see an alert — just click on 'Enable' again to switch the Toolbar on.
- You may need to restart Internet Explorer to see the Toolbar.
If you're using Firefox:
- Click the 'Firefox' button and choose 'Add-ons'.
- Find 'Nectar Toolbar' in the menu and click 'Enable'.
- Restart Firefox.
- If you still can't see the Toolbar, right click on the 'home' button in the top right corner of Firefox and choose 'Nectar Toolbar'.
If you're on Safari
- Hit ⌘ and the comma key to open Safari Preferences.
- Choose 'Extensions' and click on 'Nectar Toolbar'.
- Tick the box to 'Enable "Nectar Toolbar"'.
- If the Toolbar doesn't appear straightaway, restart Safari.
If you surf with Chrome
- Click on the three dots in the top right corner of Chrome and choose 'Settings'.
- Choose 'Extensions', find 'Nectar Toolbar' in the list and tick the 'Enable' box.
Why do I keep getting an 'invalid search' error with the Nectar Toolbar?
Answer
We can only add points when you're in the UK and for meaningful searches that produce results. You'll collect points when you click on any of the results you get from your search. We've set the Toolbar up so fraudsters can't use automatic search machines, repeat the same search all the time or do nonsense searches to collect points. If you've had an unexpected error message saying that your search was invalid, it usually helps to tweak the search term slightly and then try again.
Nectar App
What can I do with the Nectar app?
Answer
The Nectar app has all your personalised offers in one place so you see at a glance what’s on offer and reap your rewards. We've found it really handy on the go — because we collect and spend a lot of points when we're out and about. Head over to the App Store or Google Play and give it try.
How do I stop receiving push notifications from Nectar?
Answer
If you have an Android device you can change this in your Nectar app settings.
For iOS you can change this in your device settings.
How do I stop Nectar tracking my location information?
Answer
For both Android and iOS you can change this in your device settings.
What does the 'Nectar activity is running' notification mean?
Answer
As part of Android Oreo & plus devices, Google has introduced a new feature called notification channel, this channel informs users about any light-weight jobs running in the background and what app is running it.
How do I scan my digital card at the till using the ‘Nectar’ app?
Answer
Instead of swiping your plastic card, go to the ‘Card’ section in the app and you’ll see a barcode. At a self-service till, when prompted to use your Nectar card, face your phone screen and squared barcode towards the scanner. You can tap the barcode to make it bigger if you need to. Move it around until it’s scanned, and just like that, you’ve got your Nectar points.
If someone’s scanning your items through for you, they’ll have a scanner next to the Chip and Pin machine that you can use.
If someone’s scanning your items through for you, they’ll have a scanner next to the Chip and Pin machine that you can use.
Can I scan my phone to collect points in a petrol filling station?
Answer
We'll be installing phone scanners inside the petrol stations, where you'll be able to scan the digital card. However, if you usually use the Pay@Pump you'll need to use your plastic card, this is due to the use of mobile phones on forecourts being prohibited.
Registration
How do I get a Nectar card?
Answer
The quickest way to start collecting points is to register online and use your card number for your next online shop. We'll send a card to you within 15 days. Or pick up a card in store at Sainsbury's or Esso.
Happy collecting!
How do I register my Nectar card?
Answer
To register your card, just click here. Put in the last 11 digits of your Nectar card number (everything after '3000') and follow the simple steps. Once you have completed registration you can manage your personal details, see how you've collected or spent points and opt into special offers and promotions.
How do I set up a Business account?
Answer
Here's where you can sign up to collect Nectar points for your business. Just click here and follow the simple steps. If you picked up a card in store, you can activate it there. And if you've already got a personal Nectar card, you can link it to Nectar Business. Want to find out more about Nectar Business first? Click here
We share a Nectar account and I’ve just got an additional card. How do I register it online?
Answer
To register your card, just click here. Put in the last 11 digits of your Nectar card number (everything after '3000') and follow the simple steps. Once you have completed registration you can manage your personal details, see how you've collected or spent points and opt into special offers and promotions.
Card Queries
How do I order a replacement Nectar card?
Answer
Simply fill in our form on the link below and we'll pop a new card or key tag in the post for you. It'll be with you within ten days.
If your card's damaged, you can continue using the same Nectar card number.
If it's lost or stolen, we'll give you a new card number straightaway. That way, your points stay safe, and you can collect or spend points while your card's on its way to you.
Get your replacement Nectar card
If your card's damaged, you can continue using the same Nectar card number.
If it's lost or stolen, we'll give you a new card number straightaway. That way, your points stay safe, and you can collect or spend points while your card's on its way to you.
Get your replacement Nectar card
My card is damaged, what should I do?
Answer
Simply fill in our form on the link below and we'll pop a new card or key tag in the post for you. It'll be with you within ten days.
If your card's damaged, you can continue using the same Nectar card number.
If it's lost or stolen, we'll give you a new card number straightaway. That way, your points stay safe, and you can collect or spend points while your card's on its way to you.
Get your replacement Nectar card
If your card's damaged, you can continue using the same Nectar card number.
If it's lost or stolen, we'll give you a new card number straightaway. That way, your points stay safe, and you can collect or spend points while your card's on its way to you.
Get your replacement Nectar card
My card is 'blocked' in Sainsbury's — what does that mean?
Answer
Here’s a handy troubleshooting guide if you got a 'blocked card' error message at Sainsbury's.
1. Have you swiped your card at that Sainsbury's store in the last 12 months? If it's been longer, or if this was the first time you swiped there, the store doesn't yet know your card. 24 hours after your first swipe, you'll be able to see your balance and spend your points there.
2. Have you registered your card online? To register your card, just click here. Put in the last 11 digits of your Nectar card number (everything after '3000') and follow the simple steps. Once you have completed registration you can manage your personal details, see how you've collected or spent points and opt into special offers and promotions.
If you’ve tried these steps and still need some help, please get in touch so we can sort things out for you.
1. Have you swiped your card at that Sainsbury's store in the last 12 months? If it's been longer, or if this was the first time you swiped there, the store doesn't yet know your card. 24 hours after your first swipe, you'll be able to see your balance and spend your points there.
2. Have you registered your card online? To register your card, just click here. Put in the last 11 digits of your Nectar card number (everything after '3000') and follow the simple steps. Once you have completed registration you can manage your personal details, see how you've collected or spent points and opt into special offers and promotions.
If you’ve tried these steps and still need some help, please get in touch so we can sort things out for you.
I’ve noticed my Nectar card is a different purple than some I see in store. Can I continue to swipe mine to collect points?
Answer
Yes, you can continue to use your original Nectar card we've just brightened up with our new style.
My card is made from paper – why is this?
Answer
The team at Nectar have been working to reduce plastic waste and in doing so we’re trailing paperboard Nectar cards. The cards work perfectly as normal with the only difference being they are made from FSC certified paper. As this is a test only being rolled out in a select number of stores, if a replacement is ordered it will not be paperboard – this will remain a plastic card while we run the trial.
Account Queries
Can I create a joint Nectar account?
Answer
Yes, up to 99 card holders can share the same account.
Combining existing cards
If you're the main card holder for your account, we can close your existing card and combine the points you've collected into a shared account.
Adding family and friends who don't yet have a card
We can add new Nectar cards to your account, and you'll all share the same points balance. To add someone to your account, you need to be the main card holder. Just chat with us and we’ll get it sorted for you.
Combining existing cards
If you're the main card holder for your account, we can close your existing card and combine the points you've collected into a shared account.
Adding family and friends who don't yet have a card
We can add new Nectar cards to your account, and you'll all share the same points balance. To add someone to your account, you need to be the main card holder. Just chat with us and we’ll get it sorted for you.
How do I remove a cardholder from my account?
Answer
To remove someone from your account, just chat with us and we'll get that sorted for you. Or if you just want to prevent them from spending points, we can change their settings so you still collect points together—but only you can spend them.
We’ve got more than one Nectar card in the family. How can I combine them into a shared account?
Answer
Yes, up to 99 card holders can share the same account.
Combining existing cards
If you're the main card holder for your account, we can close your existing card and combine the points you've collected into a shared account.
Adding family and friends who don't yet have a card
We can add new Nectar cards to your account, and you'll all share the same points balance. To add someone, you need to be the main card holder for that account. Just chat with us and we’ll get it sorted for you.
Combining existing cards
If you're the main card holder for your account, we can close your existing card and combine the points you've collected into a shared account.
Adding family and friends who don't yet have a card
We can add new Nectar cards to your account, and you'll all share the same points balance. To add someone, you need to be the main card holder for that account. Just chat with us and we’ll get it sorted for you.
How can I manage my Nectar account online?
Answer
If you register your Nectar card online, you can manage your personal details, see how you've collected or spent points and opt into special offers and promotions.
To register your card, just go to www.nectar.com/login. Put in the last 11 digits of your Nectar card number (everything after '3000') and follow the simple steps.
To register your card, just go to www.nectar.com/login. Put in the last 11 digits of your Nectar card number (everything after '3000') and follow the simple steps.
Help! I'm trying to login to my Nectar account but the code you sent me doesn't work.
Answer
To keep your points safe, the code we send you only works for a few minutes. If it's not accepted, just request a new one through the website and enter it straightaway.
What is the Wallet?
Answer
When you spend your points on a voucher code, we store it in your Wallet. It's easy to find so you needn't search your emails when you want to use it.
We use Nectar Business at work. Can I use the points for my personal Nectar account?
Answer
Sorry to disappoint you — the points you collect with a Nectar Business card belong to the business that paid for the item or the service.
How do I close my account?
Answer
We’re sorry to hear you want to close your account. Contact a member of our team who can do this for you.
My relative has died – can I close their account?
Answer
Yes, please get in touch with us if you're the legal heir.
If there are more than 5,000 points on the account, we'll need written confirmation from the executor of the will.
Please send it to us at:
Freepost RRXL-TGET-CGZX
Nectar
Clipper Boulevard
Dartford
DA2 6QB
We can then close the card and move the points to a different account.
If there are more than 5,000 points on the account, we'll need written confirmation from the executor of the will.
Please send it to us at:
Freepost RRXL-TGET-CGZX
Nectar
Clipper Boulevard
Dartford
DA2 6QB
We can then close the card and move the points to a different account.
How can I stop getting Nectar emails?
Answer
If you've got a Nectar card, you can change your preferences by logging into your online account. If you haven't got a card, we're sorry about the error. Please get in touch with us so we can remove your email address from our list.
How do I change my password?
Answer
If you're logged in, it takes only a few clicks to change your password.
If you've forgotten your password, it's easy to reset it.
1. Go to the Nectar login page
2. Click on the link ‘Forgot your password?’
3. Check that your email address is correct and continue.
4. To keep your account safe, we'll send a secure link to your email. When you click on that, you'll be able to choose a new password.
That's it! We'll take you to the login screen. Enter your new password and you’re ready to browse.
If you've forgotten your password, it's easy to reset it.
1. Go to the Nectar login page
2. Click on the link ‘Forgot your password?’
3. Check that your email address is correct and continue.
4. To keep your account safe, we'll send a secure link to your email. When you click on that, you'll be able to choose a new password.
That's it! We'll take you to the login screen. Enter your new password and you’re ready to browse.
How do I reset my Nectar password?
Answer
If you've forgotten your password, it's easy to reset it.
1. Go to the Nectar login page
2. Click on the link ‘Forgot your password?’
3. Check that your email address is correct and continue.
4. To keep your account safe, we'll send a secure link to your email. When you click on that, you'll be able to choose a new password.
That's it! We'll take you to the login screen. Enter your new password and you’re ready to browse.
1. Go to the Nectar login page
2. Click on the link ‘Forgot your password?’
3. Check that your email address is correct and continue.
4. To keep your account safe, we'll send a secure link to your email. When you click on that, you'll be able to choose a new password.
That's it! We'll take you to the login screen. Enter your new password and you’re ready to browse.
What is a verification code?
Answer
A verification code also known as two-factor authentication (2FA) or 2-step verification, is a security layer in addition to your username and password.
Nectar uses verification codes to keep your points safe, when making changes to your account or redeeming points online.
I’m receiving an error saying the code I’ve entered is invalid?
Answer
To keep your points safe, when making changes to your account or redeeming points online, we send you a code via email or text message (SMS).
The code only works for a few minutes. If it's not accepted, just request a new one through the website and enter it straightaway. Remember to always use the most recent code we’ve sent you as this cancels the previous code.
If you’ve tried too many times to retrieve or enter the code, we’ll block your account just to keep it safe. Don’t worry, just chat with us and we’ll get you online in no time!
I’ve forgotten my Nectar card number?
Answer
It’s easy to get back online, just retrieve your card number here. We’ll ask you a few questions and text you a code to your mobile just to check it’s you! Then you’ll be back online in no time.
I don't have my card yet, how do I find my Nectar number?
Answer
It’s easy to get back online, just retrieve your card number here. We’ll ask you a few questions and text you a code to your mobile just to check it’s you! Then you’ll be back online in no time.
Personal Details
How do I update my personal information?
Answer
The easiest way to update your details is though your online account. There, you can change your name, email address and address. All you need to do is log in and click on "Personal Details" in the menu.
Go to your online account.
My address isn't recognised — what should I do?
Answer
If you live in a new property, we may not yet be able to find the details. We're sorry you can't manually update your address online right now — this is coming soon, so watch this space. In the meantime, you can chat with us and we can get this changed for you.
I've had an error message saying my 'personal data is not validated'. What does that mean?
Answer
If you get this message when you're trying to register or set up your online account, just chat with us and we'll be happy to sort this for you.
The reason you see the message could be that you've got more than one account with us. We recognise you from your email address and mobile number, so if they're used on more than one Nectar card, we can't 'validate' your details.
The reason you see the message could be that you've got more than one account with us. We recognise you from your email address and mobile number, so if they're used on more than one Nectar card, we can't 'validate' your details.
Do you sell my personal data?
Answer
No, we don't sell any personal data here at Nectar. Our Privacy and Data Protection policy is strict — and we like it that way. After all, we're all about saying thank you.
How do I report a scam or suspicious email received posing as Nectar?
Answer
Anyone can be targeted (not just Nectar customers) and these fraudulent emails or texts often request personal information or ask you to confirm information.
It might be a scam when…
- The message asks for personal information like your bank or payment details, username or password.
- The sender’s email address looks suspicious.
- There’s a sense of urgency, like a threat that your account will be closed unless you take immediate action.
- The message has a generic greeting such as ‘Dear customer.'
- You weren’t expecting it.
Nectar Donate
What is Nectar Donate?
Answer
This is our newest charity offering which we have created in partnership with Crowdfunder. It offers collectors the ability to donate their points to a huge selection of local and regional charities and good causes across the UK. All points donated by collectors will be converted into funding for the chosen charitable organisations on the platform.
How do I donate through Nectar Donate?
Answer
All you will need to do is create an account with Crowdfunder and link your Nectar account to this (you will be prompted during registration to complete this). From here, just explore the charities available to you through https://www.crowdfunder.co.uk/nectar-donate, and once you have decided on your chosen charity click ‘Donate’ to be taken through to the payment page where donating via Nectar points will available as an option.
How can I find out what charities are available on Nectar Donate?
Answer
It is super easy to search and see what charities you can donate to. Simply, visit https://www.crowdfunder.co.uk/nectar-donate and click ‘Explore Causes’ to access the search functionality to see what causes and charities you can donate your points to.
Is there a minimum donation amount?
Answer
Collectors will be able to donate from 200 Nectar points (which is the equivalent of £1). From that point any subsequent donations will need to be made in increments equivalent to £1.
Does the charity receive all of my donation amount?
Answer
Yes, every single Nectar point donated will turn into money in the pocket of your chosen charity to support the good work they do. There are no hidden fees on Nectar donations made through Crowdfunder.
Can Gift Aid be claimed on Nectar points donations?
Answer
Unfortunately, it will not be possible to claim Gift Aid on any donation made via points.
There is a charity I love which currently isn’t on Nectar Donate, how can I ensure they join the platform?
Answer
If the charity you wish to support isn’t on Crowdfunder please email support@crowdfunder.co.uk and if appropriate we will reach out to the charity inviting them to take join the programme.
How long will it take for my donation to reach the charity?
Answer
A donation can take up to 8 weeks to reach your chosen charity from either a project close date or a pledge date depending on how the charity has set up their fundraising campaign and when your donation is made within our payment cycles.
Can I have multiple accounts linked to my Crowdfunder profile?
Answer
You can only have one Nectar account linked to your Crowdfunder account at any given time.
I want to change the Nectar account linked to my Crowdfunder profile – how do I replace one card with another?
Answer
You can delink your Nectar account by logging into your Crowdfunder account, and then clicking the ‘Edit Profile’ button. From here you can then access the “Nectar Account” section, which will bring up your existing account details, simply, click the bin icon to remove that card. Once this has been completed you will be prompted to link your new account.
Can I complete my donation using both my card and Nectar points?
Answer
Currently, this functionality is not available, and you will need to choose between card or points to donate to charities. However, this is something we would like to introduce in the future.
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